Virgin Plus Account Number marked tentative

Frustrated
Contributor

‎02-28-2024 04:21 PM - last edited on ‎02-29-2024 08:16 AM by

The My Account app does not recognize my account number and so unable to link it to My Account. Consequently, the TV app will not work because it says "no account detected". Called and was told account marked tentative. That is rather unacceptable. Just wondering if anyone has experienced similar issues and/or what a solution may be. 

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VirginPlusAntgio
Moderator

‎02-29-2024 08:32 AM

Hey there @Frustrated  , 

Welcome to the Community and thanks for your post. 

We're sorry to learn about your experience and we will be more than happy to have a look into it for you. To get started, we will need a few details from you and have sent you a private message.

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Looking forward to hearing back from you.