Usage Notifications - Some way to avoid overage charges?

[hiyuu3]

I was just charged for overage usages but I want to avoid this for future cycles. Is there a way to just disable my data when I reach my limit instead of it just using data I didn’t pay for and being overcharged for extra? When I reach my data limit I would like for it to just end there and not access extra. Any way I can enable this? 

[VirginPlusElla · Accepted solution]

Hi hiyuu3, 

Thank you for you post, depending on the device that you have, you may be able to manage from the settings. For example, Android has the ability to manage your data usage by setting warnings and by setting data limits via the device settings. 

Alternatively, check out the link How Do I Take Control Of My Data Usage? It details tips & tricks on how to track, limit, or prevent overages regardless of your device.

Virgin Plus sends a variety of text message notifications when you reach certain thresholds of data usage and data usage charges.

[Tibboh]

I am feeling the same way as the original poster. A notification at 95% usage is far too late, and clearly an attempt to have your customers pay more in overage charges. I would like to see an option to receive usage notifications at custom percentages, or at least earlier options. 

Thanks

[JS123]

Hello!

I have the same problem as you… I called and they told me that there is no way to put a data limit. This is very annoying, especially since most companies allow it directly on the app. Is there a way we can let them know that it would be important to add this option in the app? 

In my case, they don’t even send me a message to tell me that I am at 95% of my usage. On the phone, they told me to call again another day… 

[Mojo]

I was charged $65 for overage during a period when my Virgin wi-fi was down. I rarely use 3 Gb of data and there are so many useless text from Virgin soliciting extra purchases that this critical information we need may be ignored. Plus I don’t recall seeing notice. In any case, if my internet is down and they are the providers, the CRTC who oversees our cell phone providers would be reason to lodge a complaint if Virgin is unwilling to reverse charges. If overage charge notifications were noted in a red font like a warning, and maybe capped at 50% of data usage it would be easier to sort out between the important and fluff stuff. Just a thought on improving  our experience. 

[VirginPlusAntgio · Accepted solution]

Hey there @Mojo, 
Welcome to the Community and thanks for your post. 

We can understand how annoying running out of data can be. 

We will be happy to share some information with you that will help avoid future overages.

• We always encourage our Members to read all communications received from Virgin Plus, to ensure the 95% consumption alert is not missed.
• Keep track of your usage via My Account
•  Data Add-Ons or  Rate Plan change can be added/changed retroactively to cover overages (not possible on suspended accounts and/or credit limit accounts that exceeds their limit, some other exceptions may also prevent the transaction).
• Ensure to close all applications that are no longer in use. To learn how, check out our Phone Guides and User Manuals.

We have many great support articles on VirginPlus.ca that we think will be helpful in your case. 

Check out our My Data Manager; as an account holder you can use the tool to manage when and how individual Members access their mobile data. You can limit Members’ access to their data for specific periods of time and easily add or remove limits as you need.

[Brylee]

I would like to get an earlier data usage notification text. 95% is far to late! When I was on Telus they would send notifications at 50% and 75%, only getting one at 95% is extremely frustrating. Especially when I have been home and just accidentally had my wifi turned off so didn't know I was even using data, I'm only halfway through my billing cycle and can't add more data unless I pay for an extra 8g that I don't actually need. 

[hinben]

Has anyone recived a notice of using too much data $50 worth when you do not use data at all? Charge me $50 on my bill I am to contact them to unlock my data use when I do not use any.

[Abhi]

I just want to put a data limit in my account. I have only 4gb data plan and i dont want yo pay extra for extra data usage. So want to put a data block

[cndesu]

Hi, I am not getting any notifications at 95% data usage for the month. I git notification only when 2 GB overage occurred. And automatically blocked data which is good. I did not have ant settings to notify or block when 100% data usage. I see schedules blocks or timely routine block. But not at data overage. Is that standard with VirginPlus that data overage have to be there before notifications go out?

[DLB]

I would like to be automatically notified when I reach data useage limits. I have been advised that only 95% of plan is possible. Is this accurate?

I was advised to check my usage in my online account to track, but should be easier way. 

[BOSS8]

Please add the option of data being automatically disabled when limit is reached. I was just charged a huge overage in my current bill and this was something that never ever happened with my former network. The whole point of joining VirginPlus was because of lower monthly bills and I’m on my fourth or fifth bill and yet to enjoy a bill lower than my previous network provider. I feel like going back to my previous network to be very honest.

PLEASE ADD THE OPTION OF DATA BEING DISABLED AUTOMATICALLY WHEN LIMIT IS REACHED!

Thanks. 

[Renzeian]

I want it to automatically turn off data after I finish my data.

[Karisma]

I am been a Virgin customer for two months. Both months I have recieved data warnings via text that I have exceeded 2GB. I also received a message on my bill that I exceeded my data usage, although I wasn't charged extra. My $34/month BYOD plan includes 60GB a month. Thoughts on how to correct this and change the data warning to closer to 60GB? Thanks

[Jobrotor]

Dear Virgin,

Kindly revise your policies with regards to notifications and data blocking. 

Your competitors notify multiple times by text when approaching monthly data limit. And they require user intervention to exceed monthly data limits. 

Your current policies are making me reconsider my recent choice to move my family’s 4 lines to Virgin. 

It’s 2025. Please update your antiquated, aggressive anti consumer policies. 

Thank-you.