Swapping plans in my account

Damien
Contributor

If I have 2 cellphone lines in my account can I swap my plans with each other?

1 ACCEPTED SOLUTION

Accepted Solutions

VirginPlusKris
Moderator

Good morning, @Damien . Thanks for your post, and welcome to the Virgin Plus Community.

Monthly plans are linked to a particular phone number, which in turn are paired with a particular SIM card. While you can swap phone numbers and SIMs, you can not separate those plans from their respective phone number and move them interchangeably between different phone numbers under one account.

For more information on changing SIM cards, check out our Support page on How to transfer my existing Virgin Plus mobility service to a new SIM card or eSIMOpens in a new tab or window

Let us know if you have any further questions. Best wishes.

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VirginPlusKris
Moderator

Good morning, @Damien . Thanks for your post, and welcome to the Virgin Plus Community.

Monthly plans are linked to a particular phone number, which in turn are paired with a particular SIM card. While you can swap phone numbers and SIMs, you can not separate those plans from their respective phone number and move them interchangeably between different phone numbers under one account.

For more information on changing SIM cards, check out our Support page on How to transfer my existing Virgin Plus mobility service to a new SIM card or eSIMOpens in a new tab or window

Let us know if you have any further questions. Best wishes.