Hey there @Hunter ,
Welcome to the Community and thanks for your post.
As the Community is a peer to peer assistance channel, it would be hard to determine the cause.
In order for the Community to help wherever we can, some clarifications will be needed;
- Which service do you have with Virgin Plus? Some offers are available to Mobility Members only, details can be found in the Good to know section of the benefits.
- Are you using the website or the My Benefits app? If using the website, please download and verify the My offers/Benefits tab.
- Is your phone and apps all updated to their latest versions?
- What troubleshooting steps have you done so far?
- Are your communication preferences up to date on your account?
- Have you blocked any of the texts sent to you by Virgin Plus?
Looking forward to hearing back from you.
