Refunding prepaid top ups

[Refund_yyc]

I am ending the virgin service used by my kids. They have a top up credit even though the plan was monthly via a credit card. 

Can this be refunded to the accounts credit card ? 
How do I remove the credit card info so the billing stops?

[VirginPlusAntgio · Accepted solution]

Hey there @Refund_yyc, 

Welcome to the Community and thanks for your post. 

It saddens us to know that you're planning on leaving us, we will definitely miss you. 

Once a Prepaid Top-Up is registered to the account, we're unable to refund it.

To remove your credit card, access My Account and click on the My Profile tab where there is a section called My Payment Info. You'll see your registered credit card listed - simply click on Edit to remove the card from the account.

[Adrian123]

Hello - 

Am wondering if I will get my prepaid account refunded since I cancelled/ported my number to another provider the day before the preauthorized payment date - my credit card shows a monthly VirginPlus charge and I hope that will be reversed. How long does that take?

Thanks,