2 ACCEPTED SOLUTIONS
Accepted Solutions
Hi there, @ClemFandango. Welcome to the Virgin Plus Community.
Please bear in mind that as the Community is a peer-to-peer support channel, we would not be able to comment as to specific circumstances surrounding your account.
With that said, in most cases when a member is unable to add a new line independently online, it means an additional activation needs to be subject to further validation. This can include but isn't limited to a security deposit, additional validation for fraud prevention purposes, etc.
As such, you will need to call in or visit in-store.
You can check out our Contact Us
page for contact info, and our Find A Store page to find the closest retail location to you to assist.
Hi there, @ClemFandango. Welcome to the Virgin Plus Community.
Please bear in mind that as the Community is a peer-to-peer support channel, we would not be able to comment as to specific circumstances surrounding your account.
With that said, in most cases when a member is unable to add a new line independently online, it means an additional activation needs to be subject to further validation. This can include but isn't limited to a security deposit, additional validation for fraud prevention purposes, etc.
As such, you will need to call in or visit in-store.
You can check out our Contact Us page for contact info, and our Find A Store page to find the closest retail location to you to assist.
