Hello I have a similar issue with my account since August for my July bill when I call the support they told me ma account wasn't activated yet. I'm getting worried about my bill and receiving my account number that allows me to link my bill.
I tried the number on the email #account starting with 547, with a message of errors of system. I tried on my phone computer and pc with no success either .
I haven't received a text telling me my account is active or an email.
Thanks for your time.
Hey there @Supercoolori and @Theawesomefox ,
Welcome to the Community and thanks for your posts.
Both your concerns may be of the same nature, however can be caused by different factors.
@Supercoolori, in order for the Community to best assist, some clarification will be needed;
- Are you referring to the My Account app or website?
- Are you referring being unable to log in as it is saying a wrong username and/or password?
- Are you referring the page not loading after you entered your log in credentials?
- Have you tried the forgot password option?
- What troubleshooting steps have you tried so far?
@Theawesomefox, Yours sounds more complex and we would like to have a closer look into it and will be reaching out to you via private message with what we need to get started.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message
