Billing emails

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Electric
Contributor

‎10-30-2021 07:52 AM - last edited on ‎10-30-2021 01:00 PM by

Please explain to me why I suddenly DID NOT receive an email NOR a text message for my last bill...?? That is equivalent to not sending the paper bill in the mail. So I ended up paying a few days late because you DID send the text reminding me it was late..... COME ON VIRGIN

 

now i have a ding on my credit score....not happy

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Jojo3
Contributor
In response to VirginPlusAntgio

‎04-07-2024 10:39 AM

This was not a helpful solution at all. Virgin should be sending an email notification that our bill is ready to be viewed. You are doing everyone a disservice by taking this feature away. 

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SLA
Contributor
In response to Jojo3

‎11-20-2024 05:15 PM - last edited on ‎11-21-2024 08:07 AM by

Does anyone else find Virgin doesn't remember to send a bill every month and then they charge interest on the bill you don't know about? Canadian Tire does this too.

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2eg9y2487t8gyt9guy824
Contributor
In response to VirginPlusAntgio

‎05-14-2025 02:34 PM - last edited on ‎05-14-2025 02:40 PM by

I'm not receiving my invoices by email since January and the support chat has been completely useless 3 times in a row. I'm desperate to know what is Virgin's MX record IP set so that I can check in our firewall if it was blocked by mistake.  I took a look at my last received invoice from Virgin dated January 18th and it came from:

Received: from esa1-out3-wyn.bell.ca ([198.235.**.**]:221**)

We're not blocking any of the 198.235.0.0/16 IP.  What is the precise list of IP that they're trying to send my invoice from? I know I can sign in to my Virgin account and download the PDF each month, but it's 2025 and I have other things to do than to sign in to some ISP to get their invoice every month.  This is ridiculous.

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