Billing delay?

[Operator]

I haven't received a text message or email notifying me of my September bill being ready yet, so it's a few days late.

[VirginPlusKris · Accepted solution]

Hi there @Operator, and welcome to the Community.

Your monthly bill being issued can be subject to delay for a multitude of reasons, include but not limited to maintenance on our billing system.

Rest assured there is a safe amount of time between the billing date and the payment due date to avoid any issues brought on due to any potential billing delays.

Just remember that you can view your most recent bills at any time through View My Bill on My Account

— Kris

[Sevaughn]

my bill was suppose to come out June 11th and it still hasn’t come out why is that ? 

[Asdf2]

After getting a plan at a kiosk, which means there's the $60 fee, I got the important member info document in my email.

I signed up on August 29th and the document says my first bill date is September 1st, but I haven't gotten anything in my email. The app continues to say my first bill is not avaliable yet.

[karlyyy]

my start date was last sept.10 and I was told that my first billing would be sept.12 for the connection charge and proration of my monthly charge. but comes sept13 already and still have not received the bill. what should I do

[Cn1980]

Why am I getting emails about making a payment when it’s not even the date that it says to pay by???

[PF1]

Hi There. I a got a phone plan with Virgin on Jan-11 and still haven't received my first bill. My account still says bill isn't ready yet. When should I expect to receive that bill? I know someone who activated a plan the same day as mine and already received their second bill?

[Flip]

Not only has Virgin quietly been shortening the time between their billing and automatic withdrawals.

Now, I have just received my monthly email billing notification AFTER the charge was processed.

Which means you don't even have any time to dispute it...

I believe that might actually be illegal!!

Sometimes they seem to make things easy for you, but you ALWAYS pay for it...

😠

[Shan]

 

Why don't I  ever have 21 days to pay my bill? Just received my bill today with a bill date of April 17th with a due date of May 1st.  21 days would make that May 8th. I took my bill off preauthorized due to the lack of time to pay (payments were being take. Before I could see my bill)  this is my first bill since preauthorized and online says I have 21 days to pay 

[DAMANPREET KAUR]

I am not getting this month bill

[Jazzthebrowboss]

"A safe amount of time"? My bill should have come on the 8th, I received it this morning on the 13th and it's due on the 23rd. 10 days is hardly a safe amount of time when it's really just 5 business days. Whatever happened to having 30 days to pay a bill from the date issued?

[Jayv]

I always hear the same thing from virgin,  about the bill posting being late, so I can pay it.  They told me a year ago they were working on it.  Come on now.  It's kinda of sad when as a customer I always pay my bills in full and on time, but yet recieve them on my online account 10 or less days before ot is due.  Virgin will lose me as a customer because I want to pay my bill but get excuses about the system being upgraded or problems with maintenance.   I am sure other service providers would love a person like me who pays bills on time and in full ,and will provide me with a bill at least 15 days in advance.

[Tin]

So do I. its always late ,supposed to be given in advance 

[Tom1234]

The app shows unpaid bill from June, however payment was removed from bank account via pre-authorization on the 15th of the month as it has been for almost 4 years. 

Now on the app I’m getting a notification of a late fee and I’m sure it will show a late payment on my credit score too. This is incredible unacceptable. Some one from virgin needs to figure this out and contact me to make this right.