Bill - Missing Payment

Paul1
Contributor

‎05-14-2023 04:12 PM - last edited on ‎05-16-2023 08:20 AM by

I paid last month bill and today received a bill still charging me of last month and this month bill

 

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VirginPlusKris
Moderator

‎05-16-2023 07:23 AM - last edited on ‎05-16-2023 08:18 AM by

Hi there, @Paul1. Welcome to the Community.

As the Virgin Plus Community is a peer-to-peer support system, it's hard to say for certain what the issue may be. Could you please provide further details?

  • Which platform did you use to complete your payment; Online Banking via your financial institution website or via My Account? 
  • How many days prior your billing cycle start date was the payment submitted? Processing delays will differ depending on the type of payment method you would have chosen.
  • Have you had any issues completing payments before?

Payments through your financial institution can take a bit longer and your bank is the one responsible for processing them. If the payment was made correctly, we should get the payment in about 3 to 10 business days after you've completed the transaction.

To learn more about our various payment options; Check out Ways to Pay Your BillOpens in a new tab or window on VirginPlus.ca.

Looking forward to hearing back from you.