Vincent modem OK button is red

[Cherry]

The OK. button on my Vincent modem is red. Is this normal or should it be white?

[VirginPlusKris · Accepted solution]

Good morning, @Cherry. Thanks for reaching out, and welcome to the Virgin Plus Community.

To be clear, are you experiencing any actual issues with your internet at this time? A red OK light usually indicates a connectivity issue. If you haven't tried already, we'd also recommend giving our Virtual Repair Tool a try. It will:

• Look for service outages in your area
• Check the equipment outside your home
• Reboot all your hardware
• Optimize the settings for your service

Let us know if the issue persists, or if running the Tool is able to help. 🙂

Best wishes.

[LadysBaby]

Mine has been like that since I first installed it. Sorry no advice.

My internet has been extremely slow over the last month, to the point where certain apps won't even open. The button on my unit has been red since I installed it. I have tried the virtual repair tool but it just restarts my system and never finishes properly. Someone help me please.