Self installing modem but internet is down with error 2002

Itba
Contributor

‎12-20-2024 08:41 PM - last edited on ‎12-23-2024 03:39 PM by

Hello does anyone know what’s wrong with the internet? I was told to do self installation for new internet and followed the instructions. I connected to the wifi with my phone which brought me to a site to finalize setting the internet up, but it just says the internet is down? Please help

0 Likes
1 REPLY 1

VirginPlusKris
Moderator

‎12-23-2024 09:23 AM

Hi there, @Itba. Welcome to the Virgin Plus Community, and thanks for your post.

We wanted to check in and see if you were still having issues setting up your internet.

If so, we'd like to recommend trying out our Virtual Repair ToolOpens in a new tab or window if you haven't already (launch via your mobile device in order to be able to complete a full test cycle).

The Virtual Repair Tool will:

  • Look for service outages
  • Check the equipment outside your home
  • Perform a modem reboot
  • Check and correct settings on the hardware in your home

Otherwise, please feel free to share with the Community what troubleshooting steps you've taken so other users in the future may know what needs to be done in a similar situation. 🙂

Please keep the Community up to date, and we're looking forward to hearing back from you. Best wishes.