Is Virgin DSL internet using Dry Loop

[Jean92]

I switched over from Bell to Virgin a few months ago for the 100mbps internet. I still have my home phone with Bell but want to switch over with a VOIP provider.  I want to port my actual phone number which is possible but the VOIP provider is saying that if my DSL connection is not "Dry Loop" I might lose my internet connection once my phone number is ported from Bell to the VOIP provider.
Any one can confirm if this is the case or not ?  SInce Virgin is using the same network as Bell, I'm worried I might have issues with Virgin internet once I close my Bell home phone account.

[VirginPlusKris · Accepted solution]

Hi there, @Jean92. Welcome to the Virgin Plus Community, and thanks for your post.

Yes, Virgin Plus internet services do make use of dry loop. When reviewing your bill with your monthly charges, you'll see a number starting with a 999 area code; that is your dry loop number, and is the case for all Virgin Plus internet users.

In the event that there's been a technical issue or mistake and your Virgin Plus internet is connected to your Bell home phone as a dry loop as opposed to the intended normal number used, you would need to speak to an expert on the matter to prevent any potential interruptions in service. If you have a technician visiting to do the installation and aren't doing a self-install, they would be a great first person to ask. Otherwise, you can reach out to our Tech Support team for assistance.

Let us know if you have any further questions. Best wishes.

— Kris