Hello, I got with virgin plus in september 2022 and ever since signing up, I had 0 issues with any connection, until 4 days ago when my home wifi stopped working. I check the modem I have and it said “error 2000 please enter http…” i did that, no success. I do the virtual repair tool, no success. I call virgin plus customer service they try troubleshooting from their end with whatever they have, no success. The guy on the phone with me tells me I need to swap my modem for a completely new one while keeping the metal fiber optic chip that was inside. I take a 30 minute walk to my nearest virgin plus store, they do whatever they need to do and i return home. I set the new one up as told (all I had to do was plug the modem in) and still, error2000 shows up. I call again, a new guy answers and tries troubleshooting again, to no success. He apologizes in advance for what he was about to tell me; I have to go to the store again since this modem hasn’t “been properly factory tested” and it was defective. He tells me that this time he’ll email the store to let them know that I deserve a proper working machine and that they should compensate me for all the trouble they caused. I go to the store, the same employees still on their shift tell me that “they just sold their last valerie modem”?????? They manage to get me one from the back (lol) and set it up. I tell them about my compensation, they said they’re not in a position to do that (lol!). I go back home, set it up again the same old way, ERROR2000! After I called, the provider on the phone told me that they don’t want to send a technician because that’s usually the last thing they do. What do I do?
