topic Re: Upgrading in Member Benefits and My Account

3 month waiting period before you can upgrade?

Mila — Tue, 14 Jan 2025 12:44:39 GMT

I purchased an iPhone13 on August 26/22 and I would like to upgrade my phone to iPhone 14 pro for the better camera but apparently I have to wait until Nov 26 to do so without penalty . I’m going on a trip this week and would like the better camera . Why does this 3month waiting period exist for upgrades ?

Re: Upgrading

VirginPlusAntonie — Thu, 03 Nov 2022 18:22:49 GMT

Hey there @Mila,

Welcome to the Community.

When starting a new service, a period of 90 days/3 months is required before being able to sign a new agreement (in some cases, members have to complete the full agreement before being able to upgrade to a new phone).

The only way to bypass it, is by purchasing the new phone outright.