topic Re: How to change to cash payment and delete credit card payment. in Member Benefits and My Account

How to change to cash payment and delete credit card payment.

MAGENTAJOE — Mon, 29 Aug 2022 16:33:31 GMT

if the cash option page is not functioning.. gets the sorry oops that page is not working.. then i cannot delete my credit card. This is ridiculous.

Can someone please help me

Re: How to change to cash payment and delete credit card payment.

VirginPlusAntonie — Wed, 31 Aug 2022 15:09:03 GMT

Hey there @MAGENTAJOE,

Welcome to the Community.

We will need some clarification in order for the Community to help;

Do you have a postpaid or prepaid account?
Are you attempting to accomplish the transaction on the app or regular browser?
Are you receiving an error code with the oops that page is not working? If so what is the error code?

A quick trick you can try on a browser is to clear your cookies and cache and make sure your pop-up blocker is turned off and try again, if the issue persists, try a different browser.

Looking forward to hearing from you.

Re: How to change to cash payment and delete credit card payment.

MAGENTAJOE — Wed, 31 Aug 2022 23:53:05 GMT

it is a prepaid account using my credit card. am attempting to do this via my laptop browser

Re: How to change to cash payment and delete credit card payment.

VirginPlusAntonie — Thu, 01 Sep 2022 15:35:50 GMT

Thanks for confirming @MAGENTAJOE,

Were you able to complete the suggested troubleshooting?

Keep us posted.