topic Re: Security PIN in Member Benefits and My Account

Security PIN

Rob_S — Fri, 27 May 2022 18:31:47 GMT

I would like to know how I can retrieve my 4-digit PIN for my Virgin Mobile account. I cannot find my PIN anywhere. If necessary, how do I change my Virgin Mobile PIN?

Re: Security PIN

VirginPlusAntonie — Sun, 22 Dec 2024 14:20:06 GMT

Hi @yen1953.

Thanks for your post.

You can review and/or modify you account PIN by logging into your My Account profile and going to Set up My PIN

Let us know if you have any further questions.

Re: Security PIN

VirginPlusAntonie — Sun, 22 Dec 2024 14:17:21 GMT

Hey there @Rob_S.

Welcome to the Community and thanks for your post.

We will be more than happy to help. Your 4 digit Virgin Plus PIN number can be found on My Account via the following link; Setup My PIN

Let us know if you have any further questions.

Re: Taking steps to protect your online accounts

dnaod — Sun, 22 Dec 2024 01:55:05 GMT

Oh the irony of this post.

I mean, great information and I agree with everything in this post.

Except that I'm a new Virgin Mobile customer and I joined this community to complain about my Virgin Plus account's lack of MFA. No... PINs, security questions (which are actually a security anti-pattern), alternate emails, and alternate phone numbers are NOT MFA/2FA.

Virgin Plus accounts have no MFA and in 2024, that's absolutely TERRIFYING. Mobile providers are prime vectors of attack because hijacking a mobile account is a gateway to getting access to many other services' 2FA - like banking!

I find this completely unacceptable that my Virgin Plus account has no MFA available. Scary.