topic Re: Better voicemail in Member Benefits and My Account

Better voicemail

John_VanIsle — Sun, 23 Jan 2022 22:51:16 GMT

Is there a better service available? 3 voicemails is pretty chintzy as well as just wanting to skip past the reciting of the phone number of the call I just missed (I already know who it was..), fast forward to the end of the message so I can simply 'delete'. or a link for shortcuts . But, yeah, more capacity..

Re: Better voicemail

VirginPlusAntonie — Tue, 04 Mar 2025 12:51:31 GMT

Hey there @John_VanIsle,

Welcome to the Community and thanks for your post.

Virgin Plus offers different voicemail options that may interest you. You can check out our page on Add-on Features for details on Voicemail to Text and Visual Voicemail.

You can also check out our page on Voicemail via MMS

To review specific add-ons available to you, you can log into your My Account profile and check out My Features

Re: Better voicemail

John_VanIsle — Mon, 14 Feb 2022 19:06:59 GMT

The links make reference to Voicemail 10 and Voicemail 25. I think Voicemail 10 and 25 lets you get 10/25 vm, but.. there doesn't appear to be anyway to just 'add-on' - no hypertext links. Lots of other data, call, and roaming things you can just click and add, but these option to add VM10 or 25 doesn't exist ..With Voicemail via MMS, I still have to call in to delete the message after you've created the technology to covert to MMS, but don't allow one to just, say, reply '7' to delete?

Mailbox

JoJoMaMa — Fri, 11 Mar 2022 21:45:46 GMT

Is there a way to get more messages in my mailbox? Never have I ever had a message that my mailbox was full with my previous provider!

Re: Better voicemail

ajallad — Fri, 25 Mar 2022 00:30:44 GMT

Is there a way to change the default voicemail number. Can I divert the callers when my mobile is not reachable or busy to another voicemail number?

Re: Better voicemail

VirginPlusAntonie — Tue, 04 Mar 2025 12:52:16 GMT

Hey there @ajallad ,

Welcome to the Community and thanks for your post.

Voicemail is linked to your account and can't be associated with a different number, unless you activate Call Forwarding.

Call Forwarding will redirect your call to another number of your choosing.

To set up Call Forwarding and/or other calling features, check out the How To Use Calling Features article on our website.

Is there an option for a a larger voicemail box ( more than 3 messages can be left at a time)

Questions123 — Fri, 01 Apr 2022 16:15:30 GMT

HI there,

I would like a bigger voicemail box. What can I do? Right now my voicemail is full after 3 messages.

Re: Better voicemail

GoHabsGo — Mon, 25 Apr 2022 15:31:26 GMT

I agree, I don't need to hear the entire phone number of whoever called every time I want to check my VM. Waste of time. Further, Virgin, can you just have the VM say the name of the person who called (i.e., a la caller ID)?

your VM game needs a little work

Re: Better voicemail

John_VanIsle — Fri, 29 Apr 2022 02:10:44 GMT

Virgin has still not fixed how one can selfserve add-on to VM10 or 25. Is someone there who can fix this.

Re: Better voicemail

VirginPlusAntonie — Tue, 04 Mar 2025 12:52:57 GMT

Hey @John_VanIsle,

Welcome back! We have sent you a private message earlier in February to review your voicemail options with you and we will be more than happy to continue the conversation there.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Voicemails

Sharib1010 — Tue, 28 Jun 2022 05:34:48 GMT

I have called your customer service many times regarding only able to have three messages and still not fixed. What’s the solution if it’s not followed through on, on virgins end

3 voicemails is ridiculous and definitely not acceptable

Re: Voicemails

VirginPlusAntonie — Thu, 30 Jun 2022 15:22:32 GMT

Hey there @Sharib1010,

Welcome to the Community.

As you can see under any rate plan description, 3 voicemails is the standard.

There are a few extra features (with an additional cost) that can be added to your plan to add more voicemail capacity as shown above.

Re: Voicemails

John_VanIsle — Thu, 30 Jun 2022 15:44:28 GMT

Please provide the link to Add VM10 and Add VM25

Re: Voicemails

VirginPlusAntonie — Tue, 04 Mar 2025 12:51:53 GMT

Hey there @John_VanIsle,

Due to the nature of the feature, they may not be available on My Account and the help of a Virgin Plus representative is needed to make the change. Not to worry thought as we're here to help.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Voicemails

TheJudge — Sat, 20 Aug 2022 15:41:55 GMT

Why is virgin so vague on the topic of extra voice mail messges? We see VM10 and VM25 mentioned here but Virgn reps will not provide details and/or availability.

3 VM message is inadequate for alot of people. My wife would like more but Virgin is being so evasive about it.

Is additional VM messages available?

Thnx

Voicemail

Chatty1966 — Mon, 29 Aug 2022 19:37:33 GMT

I can NOT believe that we are only allowed 3 voice messages. This is ridiculous. I am going to find a better provider just because of this.

Re: Better voicemail

Reebs — Wed, 28 Sep 2022 00:47:35 GMT

Is there any way to shut off the entire phone number being stated? So tedious.

Voicemail limit of 3 - CRAZY

Jimmy9999 — Sat, 22 Jul 2023 12:48:36 GMT

How can I change my VM limit ? 3 is crazy ! I often get more than 3 a day, if i can't i'm out of here 1

Re: Better voicemail

shon — Fri, 27 Oct 2023 21:17:21 GMT

my plan does not show add voicemail10 or voicemail25. I am stuck with just 3. I am switching in a month if you guys do not get your act together.

Re: Better voicemail

Manny — Tue, 21 Nov 2023 15:40:20 GMT

Totally agreed. My partner used to have an improved voicemail which we added through a reseller in a physical store a few years back. Had the option removed when she got pregnant because professional usage, and now it seems we can't have it back, neither by the app, the web, or by calling. As a last resort will try to go back to a physical store and see if they still have the option available. But yeah, how come such a basic feature is so hard to turn on? Even more frustrating, it's like a "phantom feature" which should exist but doesn't seem to.
At least do provide an explanation instead of letting us macerate in anger.