topic Re: Unlock from virgin mobile in Member Benefits and My Account

unlocking my phone

rabiatif — Sun, 10 Oct 2021 15:15:13 GMT

I have been Virgin customer but no longer need services. i need to know how can i unlock my phone S5

Re: unlocking my phone

VirginPlusAntonie — Thu, 04 Sep 2025 12:16:46 GMT

Hi @rabiatif

We're sad to see you go.

You can find details on how to unlock your device here or here.

Unlocking phone

Jimthenagual — Sat, 23 Apr 2022 07:56:48 GMT

I'm headed to Japan. I want to unlock my phone so I can use a Japanese sim card while I am there. The site says I can't unlock it without a second company's SIM card to pop in first. I won't have one until I am in Japan. Will I be able to unlock it from Japan without using Data there? I.e, can it be done under wifi?

Re: Unlocking phone

VirginPlusAntonie — Tue, 19 Nov 2024 16:03:52 GMT

Hey there @Jimthenagual,

Welcome to the Community and that's a great question.

Worry not, when you make the request to unlock your phone if it's an Android phone, you would be provided a master unlock code that you can take with you until you're ready to insert the other carrier's SIM card. No data is required to complete this step.

For Apple, check out How to unlock your iPhone for use with a different carrier

Re: Unlocking phone

Jimthenagual — Tue, 26 Apr 2022 19:12:27 GMT

Cheers, I appreciate it!

Unlock from virgin mobile

Howtounlock — Sun, 05 Jun 2022 22:45:23 GMT

Hey guys !

im selling my daughters iPhone 8 she hasn’t used since upgrading her phone . I need to know how to unlock it from virgin and also to clear in so the person purchasing it can’t use see or have any information from her account . Thanks

Re: Unlock from virgin mobile

1EYE — Sun, 05 Jun 2022 23:28:26 GMT

The iPhone 8 is already unlocked, no extra steps needed.

Apple has a good support article on what to do when selling your iPhone and how to clear the personal information.

https://support.apple.com/en-ca/HT201351

Re: Unlock from virgin mobile

VirginPlusAntonie — Tue, 19 Nov 2024 16:05:42 GMT

Hey there @Howtounlock,

We just wanted to follow up and check in with you to see if you still needed assistance. Please check out What to do before you sell, give away, or trade in your iPhonethat @1EYE shared as it will provide you with all of the details needed to clear your daughters iPhone 8 before selling it.

In the instance that the iPhone 8 is still locked to Virgin Plus, check out Unlocking Your Phoneon VirginPlus.ca.

Re: unlocking my phone

Lisa03133 — Fri, 15 Nov 2024 16:50:26 GMT

This page only tells you how... where under my account do you find the page to do it???

Re: unlocking my phone

VirginPlusAntonie — Mon, 18 Nov 2024 19:05:07 GMT

Hey there @Lisa03133 ,

Welcome to the Community and thanks for your post.

Once on the landing page of your My Account profile, click Mobility under My Services > My Device (on the top banner ) > Unlock device.

Hope this helps and let the Community know if you have more questions.