topic Re: credit balance after closing account in Member Benefits and My Account

credit balance after closing account

veradomazetis — Mon, 16 May 2022 13:26:55 GMT

I have closed my account and I have a credit balance. My question is does this money go back into my credit card which was pre authorized payments?

Re: credit balance after closing account

VirginPlusAntonie — Tue, 10 Feb 2026 19:44:39 GMT

Hey there @veradomazetis,

Welcome to the Community and thanks for your post.

We're sad to learn that you've left us and we will miss you. ☹️

Once an account is closed, if a refund is required, our systems will verify the last payment method used on file. If the last payment was made via credit card, the refund will be applied to the credit card in question. For all other payment methods, a cheque will be generated and sent via mail.

When services are cancelled in the middle of a billing period, you will automatically receive a prorated credit to cover any days the service was not active within the said billing period. This normally happens within 1-2 billing cycles after cancellation.

Check out Your Final Bill on for more information.

Refund after cancellation

Ticked-Off-Now — Sat, 03 Jun 2023 17:27:52 GMT

I have switched service. I have a credit balance with Virgin. How do I get my money refunded.

Re: Refund after cancellation

VirginPlusKris — Fri, 08 Dec 2023 14:01:07 GMT

Hi there, @Ticked-Off-Now. Welcome to the Community.

Outstanding credits on a cancelled account are refunded to you within 90 days of your date of cancellation.