topic Re: Credit card refund for top up in Member Benefits and My Account

Refunding prepaid top ups

Refund_yyc — Sat, 30 Aug 2025 14:25:00 GMT

I am ending the virgin service used by my kids. They have a top up credit even though the plan was monthly via a credit card.

Can this be refunded to the accounts credit card ?
How do I remove the credit card info so the billing stops?

Re: Credit card refund for top up

VirginPlusAntonie — Fri, 29 Apr 2022 19:27:10 GMT

Hey there @Refund_yyc,

Welcome to the Community and thanks for your post.

It saddens us to know that you're planning on leaving us, we will definitely miss you.

Once a Prepaid Top-Up is registered to the account, we're unable to refund it.

To remove your credit card, access My Account and click on the My Profile tab where there is a section called My Payment Info. You'll see your registered credit card listed - simply click on Edit to remove the card from the account.

Refunding prepaid top ups

Adrian123 — Sat, 30 Aug 2025 14:25:16 GMT

Hello -

Am wondering if I will get my prepaid account refunded since I cancelled/ported my number to another provider the day before the preauthorized payment date - my credit card shows a monthly VirginPlus charge and I hope that will be reversed. How long does that take?

Thanks,