topic Re: Account number for paying bill through your bank in Member Benefits and My Account

Account number for paying bill through your bank

Trent — Tue, 07 Mar 2023 17:53:08 GMT

How do I find my 14 digit account number to pay my bill online?

Re: Account number for paying bill through your bank

VirginPlusAntonie — Mon, 09 Feb 2026 21:35:13 GMT

Hey there @Trent,

Welcome to the Community and thanks for your post.

Your 14 digit Client ID Number will be visible on the top right corner of your invoices. You can also find your Virgin Plus Number and Account Number listed as well.

Virgin Plus offers Monthly Bill Explainer, you can view your bill quickly via View My Bill and you can check out and follow along with How to Find Your Virgin Plus Account Number or 14‑Digit Client ID for Online Banking and Pre-authorized Payments

Re: Account number for paying bill through your bank

Jujube223 — Mon, 25 Sep 2023 15:01:17 GMT

Hi trent,

you can find the 14 number into your bank account. (specimen check). You can find it online into your bank account or you can directly go to your bank to go reach the information with your banker.

Good luck, have a nice day

Re: Account number for paying bill through your bank

Insecure — Tue, 24 Sep 2024 18:52:54 GMT

I think I'm having the exact same problem -- when trying to add Virgin Plus Home Internet as a Payee in my online banking, the bank is expecting a 14-digit (ie 14 NUMBERS) account #. But on the virgin bill the client id they specificially tell me to use has 3 alpha characters in it and it is the only "#" that is 14 chars long. Therefore, the banking app rejects it.

Online chat was useless in resolving this issue.

Re: Account number for paying bill through your bank

Insecure — Tue, 24 Sep 2024 19:06:40 GMT

Why does my 14-"digit" Client ID include 3 alpha characters? The 3 alpha characters cause it to be rejected when I try to add as a Payee in my Online Banking. Online Banking expects the acct number to be 14 digits, i.e., 14 numbers. Thanks

Called my bank to see if they can help, they cannot. Still waiting for a call-back from Virgin since online chat was useless.

Re: Account number for paying bill through your bank

VirginPlusAntonie — Tue, 10 Feb 2026 13:43:30 GMT

Hey there @Insecure ,

Welcome to the Community and thanks for your post.

In order to register your invoice on your online banking and/or at your bank directly, you will need your 14 digit client id number (includes numbers and letters) that is visible on your invoices (top right corner of the pages).

Ensure to copy your 14 digit client id, as is, without placing any spaces or special characters.

Follow along with the ariticle How to Find Your Virgin Plus Account Number or 14‑Digit Client ID for Online Banking and Pre-authorized Payments.

If you're unable to save the request, this means it is not entered correctly and/or the payee selected is incorrect and you will need to contact your bank for further support.

Let the Community know if you have more questions.

Re: Account number for paying bill through your bank

garry-w-x — Mon, 28 Jul 2025 23:36:20 GMT

I have a 9 digit account #, all numeric, bank expects 14. What's up with that?

Then on the home page of web site it has an 11 digit number.

What is it? Don't want us to pay with online banking.

I guess you want to pay the service charge for a credit card payment.