topic Re: Billing emails in Member Benefits and My Account

Billing emails

Electric — Sat, 30 Oct 2021 17:00:37 GMT

Please explain to me why I suddenly DID NOT receive an email NOR a text message for my last bill...?? That is equivalent to not sending the paper bill in the mail. So I ended up paying a few days late because you DID send the text reminding me it was late..... COME ON VIRGIN

now i have a ding on my credit score....not happy

Re: Billing emails

VirginPlusAntonie — Tue, 03 Dec 2024 20:10:05 GMT

Hey @Electric,

Thanks for your post,

There could be a multitude of reasons to why you wouldn't have received a notification; email was sent to junk mail, incorrect email is registered to your profile, etc. A good thing is that your invoice is posted and visible at the same time every month on your online profile.

To manage your communication preferences click here

To review your invoice click here

No emailed copy of bills or a notification

mozzer — Tue, 22 Feb 2022 18:12:07 GMT

Why do I not receive emailed copies of bills or even a notification? The correct email address is in my profile but the first I know of a bill is a text saying my payment is late.

Re: Billing emails

mozzer — Tue, 22 Feb 2022 19:14:24 GMT

Your answer does not apply to me, not sure about the original poster. My email address is correct in my profile & I have no Virgin emails in spam. Have not received one bill or notification via email even though the account setup emails came through without issue.

Re: Billing emails

VirginPlusAntonie — Tue, 03 Dec 2024 20:10:33 GMT

Hey there @mozzer, welcome to the Community.

E-billing is an invoice generated via My Account and will not send you a copy in your email as you have to log in to your online profile to either review the invoice or to download it in a PDF format. If it wasn't already completed you can register for E-billing on My Account.

Billing

jeanierobar — Sat, 26 Mar 2022 13:25:32 GMT

Is it possible to have my monthly bill e-mailed to me?

Email Bill

Mishy — Wed, 11 Oct 2023 16:15:39 GMT

My past two bills have not come to me via email as they always have I called in today to have it sent to me via email and the girl I spoke to said she didn't have the ability to do that .. Then said she'd have to put a request in for me to receive my bills via email, again . I've always gotten my bill via email. and why does she have the ability to look at bill but cant email me a copy?

Re: Email Bill

VirginPlusAntonie — Fri, 13 Oct 2023 14:56:24 GMT

Hey there @Mishy ,

Welcome to the community and thanks for your post.

The Community being a peer to peer assistance channel, it would be hard to determine the cause, however we will be happy to help wherever we can.

Please confirm the below details;

Have you verified to ensure we have the correct email in My Account?
Have you verified to ensure it was not sent to your junk/spam folder?
Have you verified to ensure you haven accidentally marked a former bill notification email as spam in your inbox?
Have you got in touch with our customer service agents to verify your concern and open a ticket?

Looking forward to hearing back from you.

Monthly Bill

playfullay — Sat, 28 Oct 2023 19:27:51 GMT

How do I arrange for my monthly phone bill to be sent to me by email?

Re: Monthly Bill

RedRose — Sun, 29 Oct 2023 08:03:39 GMT

Hi @playfullay

Re: Monthly Bill

VirginPlusKris — Tue, 03 Dec 2024 20:11:07 GMT

Hi there, @playfullay. Welcome to the Virgin Plus Community.

@RedRose is correct - you can download your bills right off of your My Account profile in your billing history.

In the case that you're currently set up for paper bills to be mailed out to you, you can also change this from your My Account profile. Check out our Support page on eBill, and follow the instructions under Switch to eBill through My Account.

Let us know if you have any further questions.

Re: No emailed copy of bills or a notification

tttttt — Fri, 03 Nov 2023 15:04:58 GMT

I have the same issue from last two months. Virgin Plus charging me for late payment as well. I need to get notification of my bill

Re: No emailed copy of bills or a notification

VirginPlusKris — Sat, 04 Nov 2023 12:14:47 GMT

Good morning, @tttttt. Welcome to the Virgin Plus Community, and thank you for your post.

As said by @VirginPlusAntonie above, your bills are not directly emailed to you as the invoices are generated via your My Account profile. You would have to log in to see them for yourself.

Otherwise, please confirm the details below:

Please confirm the below details;

Have you verified to ensure we have the correct email in My Account?
Have you verified to ensure it was not sent to your junk/spam folder?
Have you verified to ensure you haven accidentally marked a former bill notification email as spam in your inbox?
Have you got in touch with our customer service agents to verify your concern and open a ticket?

Looking forward to hearing back from you.

billing: We will send important information about your services, such as your monthly e-bill notification

chuk — Thu, 11 Jan 2024 20:42:45 GMT

We will send important information about your services, such as your monthly e-bill notification, to this address.

I have been trying for several months to have this done!! I never get a notification of my bill in my inbox, have spoke to several support staff, no luck I have escalated my concern with "management"no response . It has become a really sore spot I have been a customer for over ten years and I have spent hours on the phone always with the assurance it's fixed but it never is, I sent a long letter to management support team on Jan 3rd and still get no response.. extremely frustrating to have to change to a different service provider as Virgin has no or very poor support to resolve this.. All I want is to have my bill in my inbox every month or go back to getting my bill in my post office box.. this is just insane that I can't get them to bill me in my inbox.. I like to have a invoice for my bill thank you, what is the problem ??? I have checked and checked and all the correct information is in my profile.. they say this right where I put my email addy I have talked to at least 4 support staff members on this with no resolution Thank you for any help or advice .. Chuck

We will send important information about your services, such as your monthly e-bill notification, to this address. then why can I not get this done..???

Getting bill by email

Guido — Wed, 07 Feb 2024 17:20:35 GMT

I have only been a Virgin mobile client for a couple of months. I have set up My Account and my email is correct. I have received emails from Virgin but I have never received an invoice notification by email. It always comes to my phone as a text message. How can I get my invoice notification sent to my email in addition to receiving it as a text?

Any help appreciated!

Re: Billing emails

Jojo3 — Sun, 07 Apr 2024 14:39:41 GMT

This was not a helpful solution at all. Virgin should be sending an email notification that our bill is ready to be viewed. You are doing everyone a disservice by taking this feature away.

Billing emails

SLA — Thu, 21 Nov 2024 13:07:51 GMT

Does anyone else find Virgin doesn't remember to send a bill every month and then they charge interest on the bill you don't know about? Canadian Tire does this too.

Billing emails

2eg9y2487t8gyt9guy824 — Wed, 14 May 2025 18:40:59 GMT

I'm not receiving my invoices by email since January and the support chat has been completely useless 3 times in a row. I'm desperate to know what is Virgin's MX record IP set so that I can check in our firewall if it was blocked by mistake. I took a look at my last received invoice from Virgin dated January 18th and it came from:

Received: from esa1-out3-wyn.bell.ca ([198.235.**.**]:221**)

We're not blocking any of the 198.235.0.0/16 IP. What is the precise list of IP that they're trying to send my invoice from? I know I can sign in to my Virgin account and download the PDF each month, but it's 2025 and I have other things to do than to sign in to some ISP to get their invoice every month. This is ridiculous.

Billing emails

bhagon79 — Tue, 07 Oct 2025 15:37:07 GMT

Is there a way to have my Virgin bill emailed to me when it is ready?