topic Account Profile Language in Member Benefits and My Account

Account Profile Language

Jojo — Thu, 07 Nov 2024 13:44:14 GMT

I would like to know why I keep getting all my correspondence from you in French when my account is in English. Please send all emails and correspondence in ENGLISH.

Re: Account Profile Language

VirginPlusAntonie — Tue, 10 Feb 2026 19:01:29 GMT

Hey there @Jojo,

Welcome to the Community.

How to change your Virgin Plus account language preference in MyAccount App

To update your language settings in the MyAccount app, follow these steps:

Open the MyAccount app on your device.
Tap the Profile icon located in the top-right corner.
Select Profile from the menu.
Choose Mobility bill – your account number.
Tap Language to update your preferred language.
If needed, adjust your Mobility agreement language as well.

Emails from Virgin Plus

LOUISE592 — Fri, 11 Feb 2022 22:12:06 GMT

I have just signed up with Virgin and any communication I get (emails & texts) is in French. How can I get those communications to come in English?

Re: Language

John1111 — Fri, 04 Apr 2025 01:28:21 GMT

This doesn't work.

Re: Language

VirginPlusKris — Thu, 02 Apr 2026 17:33:40 GMT

Hi there @John1111.

Welcome to the Community and thanks for your post.

We've sent you a private message to assist. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Account Profile Language

LorenzoDB — Thu, 02 Apr 2026 01:04:28 GMT

Hello, All is good in my profile and English is my chosen language however I still get promo emails in French. I would prefer English emails or at the very least bilingual.

Thank you

Re: Account Profile Language

VirginPlusAntonie — Thu, 02 Apr 2026 17:35:56 GMT

Hi there @LorenzoDB ,

Welcome to the Community and thanks for your post.

We've sent you a private message to assist. Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message