topic Re: Prepaid to Postpaid migration / How to get my prepaid balance transferred over? in Member Benefits and My Account

Prepaid to Postpaid migration / How to get my prepaid balance transferred over?

Lyla — Fri, 21 Aug 2026 13:51:17 GMT

I have switched my prepaid account over to a monthly plan as per the email received that I must do so before Sept. 15/26 using the code 25RH***. That was done... ...my question is I had $38.20 LEFT ON MY PRE-PAID ACCOUNT....HOW DO I RETRIEVE THAT MONEY?? Please respond.......

Re: Prepaid to Postpaid migration / How to get my prepaid balance transferred over?

VirginPlusKris — Mon, 14 Sep 2026 20:55:15 GMT

Good morning, @Lyla. Thanks for reaching out.

We'd be happy to take a closer look, and will be reaching out in a private message to gather more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

— Kris

Re: Prepaid to Postpaid migration / How to get my prepaid balance transferred over?

Bonesont — Sun, 13 Sep 2026 03:30:02 GMT

Hello Kris

I've made the same change to post payment on Sept 11 2026 and also do not have clear information on my remaining balance of approx $78.00 at my prepaid account. Can you update me on balance transfer? Thanks

Re: Prepaid to Postpaid migration / How to get my prepaid balance transferred over?

VirginPlusAntonie — Tue, 15 Sep 2026 16:17:30 GMT

Hey there @Bonesont ,

Welcome to the community and thanks for reaching out.

We'd be happy to take a closer look, and will be reaching out in a private message to gather more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

Re: Prepaid to Postpaid migration / How to get my prepaid balance transferred over?

gemini2327 — Fri, 16 Oct 2026 13:56:03 GMT

I've made the same change to post payment on Oct 11 2026 and also do not have clear information on my remaining balance of approx $120.00 on my prepaid account. Can you update me on balance transfer? Thanks

Re: Prepaid to Postpaid migration / How to get my prepaid balance transferred over?

VirginPlusPatricia — Fri, 16 Oct 2026 20:15:53 GMT

Hello @gemini2327

Welcome to the community and thank you for you post ‌‌

We would be happy to take a look at your account and clarify everything. I will be in touch via PM shortly to request more information. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@VirginPlusPatricia

Re: Prepaid to Postpaid migration / How to get my prepaid balance transferred over?

Pacifistoffury — Tue, 20 Oct 2026 03:49:33 GMT

I made the switch from a prepaid to postpaid account at the end of August 2026. I had a prepaid balance of $135.46 that I am waiting to be transferred over. Initially, I was told that the balance would be transferred in partial amounts month by month. My first bill had the funds withdrawn from my bank account as I had set that up to get a discount. I called asking about my balance and I was told by someone that I had to explicitly set up the transfer of my balance. I was transferred to a Customer Care Associate in accounts who then told me that it may take one or two billing cycles for the balance to appear. My second bill had the funds withdrawn from my bank account, and I still haven’t seen the balance. Would someone PM me to check my account so that I can be assured that I will see the balance eventually, please. Thanks.

Re: Prepaid to Postpaid migration / How to get my prepaid balance transferred over?

VirginPlusAntonie — Tue, 20 Oct 2026 12:34:13 GMT

Hey there @Pacifistoffury ,

Welcome to the community and thanks for reaching out.

We will be more than happy to take a closer look and see what is happening with your balance transfer.

We've reached out via private message to gather more info. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.