How to confirm that my payment was made?

Frustrated — Mon, 12 Oct 2026 13:25:12 GMT

I made the payment when I got my disability in September 25th, 2026 and it wasn't showing even after I did the notify a payment of 49.00 and it's now showing I still owe $49.00 after I paid it last month. I am struggling with this as I am on Disability and can't and won't make double payments with money I DON'T HAVE.

Re: How to confirm that my payment was made?

VirginPlusAntonie — Mon, 12 Oct 2026 13:27:27 GMT

Hi there @Frustrated ,

Welcome to the community and thanks for your post.

As the Virgin Plus Community is a peer-to-peer support system, it's hard to say for certain what the issue may be. Could you please provide further details?

Which platform did you use to complete your payment; Online Banking via your financial institution website or via My Account?
How many days prior your billing cycle start date was the payment submitted? Processing delays will differ depending on the type of payment method you would have chosen.
Have you had any issues completing payments before?
Have you verified that you made the payment in the correct account?

Payments through your financial institution can take a bit longer and your bank is the one responsible for processing them. If the payment was made correctly, we should get the payment in about 3 to 10 business days after you've completed the transaction.

To learn more about our various payment options; Check out Ways to Pay Your Bill on VirginPlus.ca.

Looking forward to hearing back from you.

topic Re: How to confirm that my payment was made? in Member Benefits and My Account

How to confirm that my payment was made?

Re: How to confirm that my payment was made?