topic Re: Crave Basic added to my account ? in Member Benefits and My Account

Crave Basic added to my account ?

Cyn-67 — Thu, 05 Feb 2026 13:58:11 GMT

Anyone else get this text message from 433316 - is this a scam ?

Hey Virgin Plus Member, thanks for being a Member. We've added Crave Basic to your account, on us. You can activate your account at vpc.ca/crave to start enjoying streaming the latest series, movies and more including originals from Crave, HBO and Max at no additional charge. A monthly plan with data is required for this offer. FAQs: vpc.ca/cravefaq. ( vpc.ca/aboutus )

❗AI Summary:

Is the Virgin Plus 'Free Crave Basic' Text from 433316 Legitimate?

Yes, the text message from short code 433316 offering a free Crave Basic subscription to Virgin Plus Members is legitimate. Virgin Plus has confirmed the offer is valid for Members on eligible plans.

Key Details

The Offer: Many Virgin Plus Members received a text confirming that Crave Basic was added to their account for free.
Verification: While initially suspected as a phishing attempt, Virgin Plus moderators have verified the message is authentic.
Billing Details: The add-on is free as long as Members maintain an eligible plan and will appear on your Member account as: “Crave Basic – Value of $9.99.”

Re: Crave Basic added to my account ?

VirginPlusKris — Tue, 04 Nov 2025 13:19:00 GMT

Good morning, @Cyn-67. Thanks for your post, and welcome to the Virgin Plus Community.

Yes, this is a legitimate message - promotional offers such as this can be provided time to time free of charge as thanks for your loyalty with us as a member. 🙂

For additional details as to the offer, we invite you to take the time to review the Crave FAQ included in your text message.

Let us know if you have any further questions. Best wishes.

Re: Crave Basic added to my account ?

Kortnie — Wed, 14 Aug 2024 15:36:22 GMT

I was able to get it to work. I had to enter in the secondary phone lines information.

However, can you confirm this is free of charge? And how long does this offer go for? I called Virgin Plus yesterday, and the representative had no idea what I was talking about and cannot see it on my account.

Re: Crave Basic added to my account ?

VirginPlusKris — Wed, 14 Aug 2024 15:46:34 GMT

It is indeed free of charge, and will remain attached so long as you remain on a plan that is compatible with the Crave Basic offer. At this time, only talk & text plans (plans without any included data) are excluded from the Crave Basic offer.

For future reference, in case of any confusion - it shows as "Crave Basic - Value of $9.99" as an add-on to your plan.

Crave Basic added to my account ?

Turtle101 — Thu, 24 Apr 2025 12:46:08 GMT

Anyone else get this text message from 433316 and email from Virgin Plus 2- is this a scam ?

Re: Crave Basic added to my account ?

hannah_p — Thu, 16 Jul 2026 22:20:21 GMT

I seem to have lost my free subscription when I upgraded my phone. My subscription price has gone up, and I’m LOSING features? What gives??!!

Re: Crave Basic added to my account ?

Four-Wings — Thu, 13 Aug 2026 06:59:47 GMT

I got the free subscription too last November, was signed in and all, then got a new phone a couple of months ago. That's when my account stopped working. It kept telling me to sign up!

Re: Crave Basic added to my account ?

HiddenKitten — Sun, 06 Sep 2026 00:58:23 GMT

I'm also having this issue. Getting a new phone shouldn't lose me my services. How do I re-add the promo?

Re: Crave Basic added to my account ?

GeraldNB — Fri, 11 Sep 2026 18:23:02 GMT

Also having issues with the promo. I was using it on a previous tv with no issues. Just got a new tv, went here, https://account.bellmedia.ca/login/bdu/, picked Virgin Plus, redirected to a Virgin Plus page and entered my name/password. After filling it out, I am then redirected to this error page on Bell Media - https://account.bellmedia.ca/login/bdu/error.
Did I forget how to do (I am picking the wrong provider etc.) or is this no longer working?

Re: Crave Basic added to my account ?

GeraldNB — Sat, 12 Sep 2026 12:23:20 GMT

Disregard - I figured what I was doing wrong.

Re: Crave Basic added to my account ?

hannah_p — Mon, 14 Sep 2026 21:30:23 GMT

Hi there - GeraldNB, did you figure out how to fix this? I still have not figured out how to add Crave back in. Please let me know if there is some way to do this!

Re: Crave Basic added to my account ?

Doodahday — Tue, 15 Sep 2026 02:33:06 GMT

You have to set up an account for Bell Media and then once you have that you then choose your t.v. Provider to go through and that’s what worked for me