topic Re: Crave changed - no HBO in Member Benefits and My Account

Crave changed - no HBO

HappyCamper — Sat, 30 May 2026 01:26:57 GMT

I activated my Crave subscription a few months ago with no issues. Today it's saying I have to subscribe to access HBO content. Never had a problem before with HBO content.

Re: Crave changed - no HBO

VirginPlusKris — Sat, 30 May 2026 12:53:26 GMT

Hi there, @HappyCamper. Thanks for reaching out.

Please take the time to review the following questions so we can get a more complete picture:

Is there any other content that you've encountered difficulties with?
Have you tried logging out and back in to refresh the session?
Have you tried logging in from a different device?
From any devices that you do use Crave regularly with, have you cleared the cookies and cache for the Crave app?
Have you double checked in your Crave profile to make sure that it's still linked to your Virgin Plus account? If still connected, it may be worth trying to unlink your Virgin Plus account and relinking it again.
Have you made any changes to your Virgin Plus account that could impact your Crave subscription? Changing plans, upgrading your phone, etc.

Looking forward to hearing back from you. Best wishes.

— Kris

Re: Crave changed - no HBO

HappyCamper — Mon, 01 Jun 2026 13:55:24 GMT

Yes I tried a number of things: uninstalling/reinstalling Crave; signing out/signing back in; rebooting my modem, clearing the cache, through my fire stick and my mobile phone. I continue to get a box that reads, "Craving more? Subscribe for HBO, for the best series and movies, live events, select sports and more. "

Also no changes to any accounts. Just paying on time, every month.

Re: Crave changed - no HBO

VirginPlusAntonie — Mon, 01 Jun 2026 14:32:34 GMT

Hey there @HappyCamper ,

In order to have a better understanding, are you attempting to watch a specific HBO program/show?

As a test, are you able to watch any or all of the following programs: The Wire, The Sopranos, Game of Thrones, The Last of Us, House of the Dragon, Hacks, Welcome to Derry.

Looking forward to hearing back from you.

Re: Crave changed - no HBO

HappyCamper — Tue, 02 Jun 2026 02:09:29 GMT

Only Free Content is accessible and works. All HBO content and live shows appear with a yellow shopping cart icon. Both on my fire stock and my mobile phone. Euphoria, Game of Thrones, Rooster, Wuthering Heights, My Briliant Friend, even sports & live events. No access to Heated Rivalry, Shorsey or other Crave originals. When I click I'm offered "ways to watch" which gets me to a "Subscribe Now" button. It's as though I have no Crave and only free CTV content. Wish I could upload screen shots. I'm assuming my Crave add-on has been removed, after only a few months and with no notice.

Re: Crave changed - no HBO

VirginPlusAntonie — Tue, 02 Jun 2026 13:20:38 GMT

Thanks for the clarification @HappyCamper ,

In the instance that you have access to some content, it brings to believe that your offer is still there. To make sure, we will be reaching out via private message to check that out with you and help as best as we can.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

Re: Crave changed - no HBO

Jenna — Wed, 03 Jun 2026 01:26:12 GMT

I am having the exact same issue. Please DM me as well.

Re: Crave changed - no HBO

VirginPlusAntonie — Wed, 03 Jun 2026 18:34:36 GMT

Hey there @Jenna ,

We will be happy to have a closer look at your account to ensure the offer is still present.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Looking forward to hearing back from you.

Re: Crave changed - no HBO

HappyCamper — Wed, 03 Jun 2026 23:36:45 GMT

I had success with the following steps (props to the support guys on the phone who walked me through these steps, it was very quick! hope i have them correct):

In Crave, log out. Then log in again but select New Email, not your email if shown there. You will be redirected to a screen with option to Activate Subscription through Provider. Click that. You'll be asked for the email you signed up with to Bell Media. Follow the next steps. That should re-connect your account to Crave with all the access. @Jenna give this a try

Crave changed - no HBO

beanibaba — Mon, 19 Oct 2026 14:51:11 GMT

Hello,

Today I was in the last 10 minutes of the last Harry Potter movie and it stopped saying I don't have a valid subscription.

My virgin account is in good standing, nothing has changed for my phone plans. Why is this happening?

I tried logging into the Bell/Crave/TSN site and can login fine but it still shows no active Crave account.

Crave changed - no HBO

dblop — Mon, 19 Oct 2026 14:52:29 GMT

I had this exact same issue just now as well. Trying to watch the last 15ish minutes of the final episode of Lanterns and suddenly I'm logged out and "don't have an active subscription"

Crave changed - no HBO

mooglebear — Mon, 19 Oct 2026 14:50:38 GMT

My Crave subscription that came as an add on to my mobility plan suddenly disappeared in the middle of watching a show. I have tried logging out/in, and signing in using the "Activate subscription through provider" button, but the subscription never shows up in my Crave account. I can still see the add on in my Virgin account.

Crave changed - no HBO

Rae80 — Mon, 19 Oct 2026 14:50:23 GMT

I had crave up until I had to reset my password and now it's gone, anyone know how to get it back? I have signed back in but all i get is a promt to upgrade and every show i watched yesterday has a little yellow shopping cart on it and says i have to subscribe

Re: Crave changed - no HBO

HappyCamper — Mon, 19 Oct 2026 14:53:53 GMT

Solution is posted above, just look for my post on ‎06-03-2026 07:36 PM. It happened to me, again. I'll be using those steps to restore my access.

Re: Crave changed - no HBO

Adeliep — Mon, 19 Oct 2026 16:26:41 GMT

When I contacted Virgin they told me because I got a new phone and a new plan I no longer qualified for the Crave/HBO offer.

Re: Crave changed - no HBO

Rae80 — Mon, 19 Oct 2026 17:55:57 GMT

Mine did this too, talked to a virgin employee and they said to contact crave. I did and was told that this is happening alot right now and they need to start a ticket for each case to get it fixed.

Re: Crave changed - no HBO

VirginPlusAntonie — Tue, 20 Oct 2026 14:45:27 GMT

Hey there @beanibaba , @Rae80 , @dblop and @mooglebear ,

Thank you all for reaching out to the community.

We're sorry to hear that you're having trouble accessing your Crave offer and we want to dig into this a bit further.

I will send you each a private message shortly to gather more details and help as best as we can.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Thanks.