topic Re: 2026 Rate Increase in Member Benefits and My Account

2026 Rate Increase

Suki13 — Fri, 02 Jan 2026 14:11:36 GMT

I seen an email for Feb 2026 for another 6 dollar increase , not happy at all . Will be looking into other options in the new year

Re: 2026 Rate Increase

VirginPlusAntonie — Fri, 02 Jan 2026 14:13:20 GMT

Hey there Community members.

We wanted to take a second and show you where pricing change notifications can be found on your bills.

All notifications are provided on the bills 30 to 90 calendar days prior their effectiveness, these details can be found in our Virgin Plus Terms Of Service under Changes To Your Agreement on point number 52.

First thing is to log in to MyAccount and click on See current bill (as shown on below image).

Or you can select our quick link option to View your bill

On the next page you will see the option to download a PDF version of the invoice (Please do so on your previous bills inside of the 30 to 90 calendar days notification period to locate the notice).

Once on the PDF version of your bill you can navigate the different pages to see various notifications or change notices.

Pricing changes are normally found under the section Total current charges (as shown on below image).

*number of pages as shown on image will differ depending on how many services you have on your account.

We appreciate your participation on the Virgin Plus Community Forum.☺

2026 Rate Increase

Justin Yu — Sat, 03 Jan 2026 13:14:21 GMT

Does anyone also get a notification on the current bill that showing in Feb 2026, all rates will increase by $6 a month?

Re: 2026 Rate Increase

Jolene — Thu, 29 Jan 2026 19:10:10 GMT

Yes and it's infuriating. This happens every year. As continual customers we should get discounts, not increases. Does Virgin appreciate our loyalty or not??

Re: 2026 Rate Increase

JLT — Fri, 06 Feb 2026 15:40:49 GMT

Why not a text? Who looks at the bill when you are on a standard rate all the time? I really am getting disgusted with all of these increases. And, yes, as a loyal customer, I would think one would get some consideration. It's not as if I see any major improvements in the service. It's seamless until something like this happens. A real justification would be nice. And more than putting it on a bill that no-one looks at. It seems you get punished if you don't upgrade. I can't afford the upgrades and I don't want one.

2026 Rate Increase

joyousgarde — Mon, 09 Feb 2026 13:07:14 GMT

When I stated just four years ago I was paying $20.00 a month less. Now it seems that there has been two increases in a 12 month period. This time over $7.00 a month more. I have just about had it with Virgin.

Re: 2026 Rate Increase

Scottman60 — Wed, 11 Feb 2026 00:54:24 GMT

Just realized that my bill increased this month without adequate notification. I checked my previous emails and I did not see one that specifically communicated that there would be a price increase in 2026. Like others have mentioned, there should be a loyalty discount, not an increase. It’s a competitive market out there and it’s easy to move from one provider to another. If you want customer loyalty, you need to do a better job of appreciating your customers.

Re: 2026 Rate Increase

Rockstar45 — Wed, 11 Feb 2026 13:14:43 GMT

They keep charging me more and more each month, no warning, I hate virgin for life changing companies tomorrow

Re: 2026 Rate Increase

Notahappyclient — Fri, 20 Feb 2026 17:53:07 GMT

Not at all happy with the increase..I have 3 cell phones and they all went up by 8$+... I received a letter, but this increase seems to be a lot !!

Re: 2026 Rate Increase

LS650 — Mon, 23 Feb 2026 22:53:04 GMT

September 2024 $55 / monthly charges

July 2025 $61 <-- 11% increase

Feb 2026 $67 <-- 10% increase

That’s an increase of 21% in less than a year and a half. My service has not improved. My phone is paid for. I don’t use anywhere near all of my data. I will be calling tomorrow to ask for a cheaper plan. If that doesn't happen, I'll take my phone and walk to another provider.

Re: 2026 Rate Increase

BLS — Wed, 25 Feb 2026 21:14:41 GMT

I am so SICK AND TIRED of rates increasing for zero increase in service. For us that’s $12 plus tax, every month. So for $144 plus tax a year, what are we getting for that???? Oh wait, NOTHING! Same old same old, no uptake in services, just an increase in what is already the highest cell service costs in the WORLD here in Canada!

Re: 2026 Rate Increase

LS650 — Wed, 25 Feb 2026 22:39:42 GMT

UPDATE: I called and spoke to the Retention team. I was able to change my plan to a lower rate and I am happy now. Still, I don't think an increase of 21% in 18 months is reasonable, and I shouldn't have had to spend a half-hour of my time tied up on the phone. I recommend that you call them if you are not happy with these large increases.

Re: 2026 Rate Increase

kidzrback — Thu, 26 Feb 2026 11:06:25 GMT

Mine went up $4 per month. I got a good deal about a year ago for talk and text, now it becomes not such a good deal. There was nothing in the line 'Changes to you bill' on my ebill either.

Re: 2026 Rate Increase

GeraldNB — Sun, 01 Mar 2026 19:08:44 GMT

I switched to Virgin Plus abt. 1.5 years ago. Our local Costco was pushing them - said the rates were better than anyone else (was with Rogers previously). I will check with Costco again next visit to see if they now recommend someone else. The $46 per phone that I will now pay no longer seems like that great of a deal anymore.

Re: 2026 Rate Increase

PG Gal — Sun, 08 Mar 2026 03:26:03 GMT

I totally agree. I do not look at my bill, unless the rate is different. VIrgin emails me all these deals, and texts all these promotions things, yet, when I asked why they don't for increases, or things like this, they said look at my bill! Well, I would like to opt out of all of the other stuff then too they spam me with!

I was not impressed with this increase at all, especially on a few lines, and on top of that, new people signing up are getting better than what I have, let alone had!

Re: 2026 Rate Increase

Sweetred — Sat, 14 Mar 2026 18:37:10 GMT

This $6.00 was across all BELL owned services including my Virgin Mobile and Home services so I called to ask what was the source of the increase. It seems BELL just went to the CRTC and said we need to charge $6 more and the CRTC approved it??? But get this-they then made me an offer to remove the $6 monthly fee if I agreed to a 2 year internet contract. This is Hilarious, I have been a Bell customer for more than 28 years, where do they think I am going? And it gets better, if I agree to the 2 year contract and for some reason leave earlier then there is a fee of $463!!! I asked the rep, does that even make sense to you, if I've been here for 28 years but I take and leave a 2 year contract you get $463 of my money???? Anyway I left it at that because I am simply not going to pay the extra $6.00 per month and see what they will do to me, a customer of almost 30 years!

Re: 2026 Rate Increase

Justin2 — Sat, 14 Mar 2026 18:45:25 GMT

Just noticed my bill also increased 6$ per month - no notice given to me from the company. Already switched my phone plan, and that was even before I noticed this. Some Canadian carriers are wild.

2026 Rate Increase

Janp — Wed, 25 Mar 2026 16:10:11 GMT

Why has my bill risen from $82.77 to $89.67?????

Re: 2026 Rate Increase

diyguy52 — Wed, 25 Mar 2026 23:20:19 GMT

Yes, companies seem to hook you in with NEW activations which are cheaper and offer more than the my current plan, and the only way you can reduce your monthly is to switch companies constantly. Very frustrating because they all behave the same...there is NO longer any retention efforts. Half my family is with Rxgxrs and they also increase the plan every so often but they ALWAYS give you retention offers that match the new price increase but you get more data, international calls, text, etc...for no additional cost. So...I will be switching my 2 lines after only 18 months with Virgin and 2 increases since then. Adios Virgin

Re: 2026 Rate Increase

1971 — Mon, 13 Apr 2026 12:34:23 GMT

My name is Tazree . I am using this virgin mobile plan for last 1.5 years. I was paing 39 dollar per month . But from last January my bill became increased and it became 46 dollar per months. I wanted to know. i do not want to change mobile plan but its goes on i have to change to other company. as I do not want to do that i want your help in this meter.

with thanks

Tazree