topic Early upgrade in Member Benefits and My Account

Early upgrade

nikitalynn8 — Tue, 07 Dec 2021 17:16:32 GMT

Ive been paying my monthly bill but haven't been using my services due to my old phone breaking two months ago, but my upgrade date is December 15th, would I be able to get a new phone early?

Re: Early upgrade

VirginPlusAntonie — Tue, 11 Feb 2025 13:01:56 GMT

Hey there @nikitalynn8,

Welcome to the Community and great question.

That would all depend on the type of account that you have and in many cases an Early Hardware Upgrade is an option to get a new device.

To verify your eligibility click here.

-Antgio

Re: Early upgrade

nikitalynn8 — Sat, 11 Dec 2021 16:30:31 GMT

okay, i was paying over $50 for the past three months without any usage

Re: Early upgrade

nikitalynn8 — Sat, 11 Dec 2021 19:54:01 GMT

Also, can i get a different link to check my eligibility? I'm on my laptop and that one brought me to where I can download the my account app on my phone

Re: Early upgrade

VirginPlusAntonie — Tue, 11 Feb 2025 13:02:27 GMT

Hey there @nikitalynn8 and absolutely.

The information can also be found directly on our website here .☺

Early upgrade

slickmike — Tue, 11 Feb 2025 12:57:49 GMT

in December 2023 i bought a new phone with a new plan, can i buy a phone with a new plan before December

Paying off Device.

DoesItMatter — Wed, 19 Feb 2025 14:43:42 GMT

I want to go about paying off my device WITHOUT cancelling my contract and incurring early exit charges because I am wanting to switch phones.

I was told on the phone by a supervisor that if I pay off my current device and do not cancel my contract they will be able to change the IMEI on the plan. Although chat agents don't seem to support that, need to find out the truth because I am so unsatisfied with the service I have received over the past two days.