topic Re: Unable to make Bill payment. Session expired due to inactivity. in Member Benefits and My Account

Unable to make Bill payment. Session expired due to inactivity.

Rockstar123 — Thu, 23 Nov 2023 13:22:15 GMT

I'm trying to pay my bill, but the app keeps saying my session has expired due to inactivity.

Re: Unable to make Bill payment. Session expired due to inactivity.

VirginPlusKris — Tue, 10 Feb 2026 18:13:47 GMT

Hi there @Rockstar123, and welcome to the Community.

We wanted to check in and see if you're still experiencing issues completing payments through My Account?

If so, check out the Community's other threads like; how to complete payments through your bank account, or how to update your payment information.

You can also check out Ways to pay your monthly bill and for help with setting up a payment method, the How To article How to Find Your Virgin Plus Account Number or 14‑Digit Client ID for Online Banking and Pre-authorized Payments.

If you couldn't find what you were looking for in those threads, you could also try out deleting and reinstalling the app to make sure it's updated to its latest version.

If you're trying in a web browser, we would suggest clearing your cookies and cache, and/or try using a different web browser.

Hoping these tips help everyone out and keep us posted if you still need us.

— Kris

Re: Unable to make Bill payment. Session expired due to inactivity.

Reema — Tue, 10 Feb 2026 18:18:42 GMT

I'm trying to do the bill payment but it is not moving forward

Re: Unable to make Bill payment. Session expired due to inactivity.

RedRose — Tue, 10 Feb 2026 18:19:08 GMT

Hi @Reema

close all browser and clear cache , cookies , and open new browser inPrivate mode, from computer..

if you using app clear data.