topic Cannot log into my account, pop up in Member Benefits and My Account

Cannot log into my account, pop up

Ilya S — Mon, 08 Dec 2025 21:59:58 GMT

I try to access my account, but a pop up kept appearing. I've tried all combinations to enter my account, but none of them worked. Because of this I cannot see anything displayed in my account! What am I supposed to do here....?

Re: Cannot log into my account, pop up

RedRose — Tue, 09 Dec 2025 23:38:16 GMT

Hi @Ilya S

1. clear browser history
2. check out your update browser up to date
3. use browser InPrivate mode

press here link for Login

or download the app on your device ...

Can't properly login to my account online

wadoha — Thu, 02 Apr 2026 15:13:17 GMT

I just ported over from Public Mobile and I have had a real difficult time logging into my account (possibly because I have been a Virgin user in the past and formerly had an account).

Currently, every time I try to login I get this weird API pop up. I found a post about the same issue, but the suggested solutions haven't worked for me.

If I try entering my username and PW into that box, nothing happens.