topic Re: I called CRA over a free 1800 9598281 number and was charged in Member Benefits and My Account

I called CRA over a free 1-800 number and was charged

Rockstar7525 — Sat, 10 Jun 2023 16:45:58 GMT

I called CRA over a free 1-800 number and was charged 59,80 $ for it....how is that possible?

Re: I called CRA over a free 1800 9598281 number and was charged

VirginPlusAntonie — Tue, 23 Nov 2021 20:09:35 GMT

Hi @Rockstar7525 , welcome to the community, and thank you for your question today.

While this 1-800 number appears to be a legitimate CRA number, your question would lead us to believe that you have experienced a spoofed number.

For the Community to better assist, could you please provide us with a few details; did you dial the number, receive the call, or call back after the fact (voicemail, missed call, etc)?

Re: I called CRA over a free 1800 9598281 number and was charged

1EYE — Wed, 24 Nov 2021 16:07:43 GMT

Hey Rockstar

Another way to look at what may have happened and why you see the charge mentioned.

1 800 numbers do not charge you long distance but it will consume your day time minutes should your plan not include unlimited minutes. If your mobile rate plan doesn't include unlimited minutes, you may have gone over the day time minutes and been charged extra.

Little late to be sharing but hopeful it will assist going forward.

Being charged for calling a 1-888 number?

heartseclipsed — Thu, 06 Jul 2023 22:46:52 GMT

I'm not sure if I'm misunderstanding how toll-free numbers work. It was my impression that they are free to call and I'm told by others they are free. But I noticed Virgin is charging me for $13 for calling a 1-888 number? Has anyone else been charged for calling a 1-888 number or is this an error?