topic Re: Issue with Cancelling Additional 2GB Data in Member Benefits and My Account

Data add on

Dev2497 — Sat, 28 May 2022 04:02:29 GMT

By mistake I have adde a date add on and cancelled it and it’ll but was billed in my monthly bill how can get the money back

Re: Data add on

VirginPlusAntonie — Thu, 27 Mar 2025 19:21:08 GMT

Hey there @Dev2497,

Welcome to the Community and thanks for your post.

When an add-on is added to the account, it will only be billed for the duration that it was active on the account.

When removing an add-on from the account, you will be asked if you wish to remove it at the end of your current billing cycle or immediately, this will determine how much will be charged on your bill.

Let the community know if you have more questions.

Issue with Cancelling Additional 2GB Data

Kevin227 — Tue, 25 Mar 2025 04:34:40 GMT

Hello,

I recently added a 2GB data add-on to my plan and then decided to cancel it. However, after canceling it, I mistakenly reactivated it, and now I am unable to cancel it again.

I would like assistance with either canceling the additional 2GB data add-on or understanding why I can no longer cancel it. Could you please help me resolve this issue?

I would appreciate any guidance on whether it is still possible to remove the add-on or if I need to wait until the next billing cycle.

Thank you in advance for your assistance.
Best regards,

Re: Issue with Cancelling Additional 2GB Data

VirginPlusAntonie — Thu, 27 Mar 2025 19:23:17 GMT

Hey there @Kevin227 ,

Welcome to the community and thanks for your post.

We wanted to reach out to see if you were still faced with the issue or you were able to remove the add-on?

Looking forward to hearing back from you.