topic Swapping plans in my account in Member Benefits and My Account

Swapping plans in my account

Damien — Fri, 29 Nov 2024 03:35:37 GMT

If I have 2 cellphone lines in my account can I swap my plans with each other?

Re: Swapping plans in my account

VirginPlusKris — Thu, 25 Sep 2025 14:20:18 GMT

Good morning, @Damien . Thanks for your post, and welcome to the Virgin Plus Community.

Monthly plans are linked to a particular phone number, which in turn are paired with a particular SIM card. While you can swap phone numbers and SIMs (by swapping the SIMs between both phones), you can not separate those plans from their respective phone number and move them interchangeably between different phone numbers under one account.

For more information on changing SIM cards, check out our Support page on How to transfer my existing Virgin Plus mobility service to a new SIM card or eSIM

Let us know if you have any further questions. Best wishes.

Swapping plans in my account

Urbanspaceman — Thu, 25 Sep 2025 14:21:33 GMT

We have two phones, a Galaxy S8 which we have had for over 6 years and a Pixel 7 which we have had for 2 years. Somewhere along the line, the phone numbers for the phones traded places. Perhaps it happened when we got the Pixel 7.

We are looking to upgrade from the Galaxy S8 but before we do that we need to return the phone numbers where they belong. How we do that?