topic Re: Concern regarding new mobile in Member Benefits and My Account

Concern regarding new mobile

jainam2209 — Sun, 14 Nov 2021 22:19:24 GMT

Hello everyone,

I came to canada in mid September and immediately I took virgin sim card because of its good service and loyalty. Now I am planning to buy a new phone, but virgin booth told me that I should wait for atleast 3 months to get a deal on my new phone.

My current phone is not working properly and I am in hurry to buy a new phone. Please suggest me ways to do it. I am getting better deals from other services but I wish to continue with virgin only.

Thanks in advance!

Re: Concern regarding new mobile

VirginPlusAntonie — Tue, 16 Nov 2021 20:19:49 GMT

Hey @jainam2209,

Welcome to Canada and thanks for choosing Virgin Plus, we're happy to have you as part of the Virgin Plus family.

Do you know which phone you would like to have? If not, take a look here. Once you've made your choice you can scroll down to find ways on how to order your new phone.

Have a great day. ☺

Re: Concern regarding new mobile

jainam2209 — Tue, 16 Nov 2021 20:33:50 GMT

I am planning to buy iPhone 13 (128 GB). But it is showing that I am not eligible to buy phone because my 3 month period with virgin is not yet completed. Please suggest me as your younger brother.

Thank You so much!

Re: Concern regarding new mobile

VirginPlusAntonie — Wed, 17 Nov 2021 19:28:55 GMT

Thanks for clarifying @jainam2209.

With a new activation such as yours, you would need to complete a 3 month period. Once the 3 months is up and your account and payments are kept up to date and on time you will have the ability to process a Sweet Pay Hardware Upgrade to a brand new shiny device of your liking.