topic Re: Member Benefits App in Member Benefits and My Account

Cannot log into My Benefits App

Dunagan — Fri, 01 Mar 2024 13:16:16 GMT

Member Benefits App not working anymore.

Re: Member Benefits App

VirginPlusAntonie — Mon, 27 Nov 2023 14:02:05 GMT

Hi @Dunagan,

Thanks for your post.

Here are a few tricks to help with the app when it is not working;

Restarting your device.
Checking if the app is updated to its latest version.
Try to log out and log back in.
Try to access your self-serve profile as they are both linked together.
Uninstall and reinstall the app.

If none of these work, try updating your online profiles password and try again after.

Check that out and let us know how it went.

Re: Member Benefits App

radiomars — Sun, 03 Mar 2024 18:04:58 GMT

Hi, tried over and over to log into my benefits app but the screen freezes on the let's get more info from you. I have uninstalled the app and reinstalled, used my password, tried with an OTP but nothing. I have attached the page that freezes and I can't log in. Suggestions?