https://forum.virginplus.ca/t5/member-benefits-and-my-account/add-new-case-with-my-existing-account/m-p/10464#M2294 <P>Hey there <SPAN><a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/397606763">@StonerMan</a></SPAN> ,&nbsp;</P> <P>Welcome to the community and thanks for your post.&nbsp;</P> <P>Depending on your account state and other factors, you may need to keep both services separated. If it is the case, that would explain why you are receiving the error when attempting to combine the services.&nbsp;</P> <P>You do on the other hand have the ability to link them both on the same My Account profile, check out <A href="https://forum.virginplus.ca/t5/Member-Benefits-and-My-Account/where-can-i-find-my-internet-bill/m-p/2420" target="_blank" rel="noopener">where can i find my internet bill<IMG style="display: inline; padding-bottom: 5px;" src="https://stage-forum.virginplus.ca/html/assets/Accessiblity_Arrow.png?version=preview" border="0" alt="Opens in a new tab or window" /></A> to learn more.&nbsp;</P> <P>Let the Community know if you have more questions.</P> <P>&nbsp;</P> Thu, 01 Aug 2024 19:54:46 GMT VirginPlusAntonie 2024-08-01T19:54:46Z https://forum.virginplus.ca/t5/member-benefits-and-my-account/add-new-case-with-my-existing-account/m-p/10442#M2291 <P>attempted to add my new case to my existing account, My existing account does not allow any mobile activations to be added.</P> <P>How would I go about adding a new case to my existing account?&nbsp;</P> <P>Thank you.</P> <P>&nbsp;</P> Wed, 31 Jul 2024 14:05:50 GMT https://forum.virginplus.ca/t5/member-benefits-and-my-account/add-new-case-with-my-existing-account/m-p/10442#M2291 StonerMan 2024-07-31T14:05:50Z https://forum.virginplus.ca/t5/member-benefits-and-my-account/add-new-case-with-my-existing-account/m-p/10464#M2294 <P>Hey there <SPAN><a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/397606763">@StonerMan</a></SPAN> ,&nbsp;</P> <P>Welcome to the community and thanks for your post.&nbsp;</P> <P>Depending on your account state and other factors, you may need to keep both services separated. If it is the case, that would explain why you are receiving the error when attempting to combine the services.&nbsp;</P> <P>You do on the other hand have the ability to link them both on the same My Account profile, check out <A href="https://forum.virginplus.ca/t5/Member-Benefits-and-My-Account/where-can-i-find-my-internet-bill/m-p/2420" target="_blank" rel="noopener">where can i find my internet bill<IMG style="display: inline; padding-bottom: 5px;" src="https://stage-forum.virginplus.ca/html/assets/Accessiblity_Arrow.png?version=preview" border="0" alt="Opens in a new tab or window" /></A> to learn more.&nbsp;</P> <P>Let the Community know if you have more questions.</P> <P>&nbsp;</P> Thu, 01 Aug 2024 19:54:46 GMT https://forum.virginplus.ca/t5/member-benefits-and-my-account/add-new-case-with-my-existing-account/m-p/10464#M2294 VirginPlusAntonie 2024-08-01T19:54:46Z