topic Re: 1000 Minutes Long distance in Member Benefits and My Account

1000 Minutes Long distance

Cush — Tue, 07 Mar 2023 12:07:00 GMT

What does 1,000 mins long distance really mean when you pay long distance charges anyway

Re: 1000 Minutes Long distance

VirginPlusAntonie — Tue, 18 Jul 2023 19:59:06 GMT

Hey there @Cush

Welcome to the Community and thanks for your post.

The 1000 Bonus International Long Distance Minutes is a bonus that will allow you to call the below countries (Bonus only available while physically in Canada):

Australia
Bangladesh
China
Germany
Hong Kong
India
Italy
Japan
Malaysia
Mexico
Singapore
South Korea
Taiwan
UK

Let the Community know if you have more questions.

Bonus 1000 LD minutes to Taiwan

dalif810 — Sat, 31 Dec 2022 08:50:36 GMT

Hi,

I just joined Virgin yesterday due to sale rep told me that the plan's add-on 1000 LD including Taiwan. I want to confirm that the 1000 LD minutes is covered for Taiwan land line and cellular line. Thank you.

Re: Bonus 1000 LD minutes to Taiwan

VirginPlusKris — Mon, 02 Jan 2023 13:08:28 GMT

Hi there @dalif810.

Welcome to the Community.

The 1000 international long-distance minutes applies to the following countries:

Australia
Bangladesh
China
Germany
Hong Kong
India
Italy
Mexico
Taiwan
UK
Japan
Malaysia
South Korea
Singapore

Let us know if you have any further questions.

Re: Bonus 1000 LD minutes to Taiwan

dalif810 — Mon, 02 Jan 2023 14:33:49 GMT

That's great. Thank you for answering my question.

Re: 1000 Minutes Long distance

BOSS8 — Wed, 19 Jul 2023 02:37:53 GMT

What about calls to the US?

Re: 1000 Minutes Long distance

VirginPlusAntonie — Thu, 20 Jul 2023 17:18:12 GMT

Hey there @BOSS8 ,

Welcome to the Community and thanks for your post.

The 1000 bonus international long distance minutes offer only covers the locations mentioned above.

Let the Community know if you have more questions.

Re: 1000 Minutes Long distance

Mani Chauhan — Sun, 28 Jul 2024 20:59:28 GMT

How to find out balance on 1000 Bonus International Long Distance Minutes?

Re: 1000 Minutes Long distance

VirginPlusAntonie — Tue, 30 Jul 2024 17:48:18 GMT

Hey there @Mani Chauhan,

Welcome to the Community and thanks for your post.

You can track your usage directly in My Account; Check out Tracking Your Usage. to learn more.

We also have a My Account App tutorial section on VirginPlus.ca that will help you navigate the app.

Let the Community know if you have more questions.

Re: 1000 Minutes Long distance

Calu — Sat, 30 Nov 2024 15:36:08 GMT

Hello! Is there a ZERO fee/ cost after using this 1000 free minutes or any hidden cost?

Re: 1000 Minutes Long distance

VirginPlusKris — Mon, 02 Dec 2024 14:47:59 GMT

Good morning, @Calu. Thanks for your post.

If the full 1000 minutes are used before the end of the current billing period, you would be subject to normal international long distance calling rates. When your next billing period begins, the add-on resets to the full 1000 minutes being available to use again.

Check out our page on Long Distance Rates and select the Long Distance Rate Calculator to find out what calling rates are for any specific country you're calling.

Best wishes.

Re: 1000 Minutes Long distance

ski — Tue, 07 Jan 2025 01:58:37 GMT

Hi, I just switched to Virgin Mobile and the rep told me that Philippines is included in the 200 minutes free international call. Is this true?

1000minutes long distance calls

Robin — Wed, 08 Jan 2025 14:39:30 GMT

I have virgin plus postpaid sim. The current plan is 34$/months.With this i get 1000minutes of long distance calling. Since this month I had barely used 25 minutes in total . BUT when I checked my balance it says you only have 510 minutes left and they said you only have 530 minutes in total.I am very frustrated if this still goes on I will take no longer for me to start using antiher companies services!!

Re: 1000 Minutes Long distance

VirginPlusAntonie — Wed, 08 Jan 2025 18:50:26 GMT

Hey there @ski ,

Welcome to the Community and thanks for your post.

As the feature is different from the one specified in the current thread, we will be reaching out via private message to see which feature you're referring to to relay the correct information.

Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@Robin , billing periods may differ from account to account and may be the reason that your calculations don't match. You can review your usage details by accessing the tracking your usage link provided in the accepted solution above.

Let the community know if you have more questions.