topic Re: Order Processing taking forever in Member Benefits and My Account

Delivery address change

Marie1965 — Thu, 13 Jan 2022 17:06:12 GMT

How do I get my delivery address changed?

Re: Delivery address change

VirginPlusAntonie — Mon, 17 Jan 2022 20:12:22 GMT

Hey there @Marie1965,

Welcome to the Community and thanks for your post.

We have a great article on our website that will provide you with the information that you need in regards to making changes to your order, click here to see it.

Re: Order Processing taking forever

Heather1985 — Thu, 25 Jul 2024 12:39:55 GMT

What this ever resolved ? My issue is that they reassured me over and over they put my correct shipping address in ...I talked to 5 Agents ..Canada Post Validated that the address they are shipping it to is not my address . So they all stated it was updated and that canada post has the correct info. I'm scared someone else will sign for this like what happened to you and Virgin will try and force me to pay for it .

Delivery address change

Grizz — Wed, 02 Oct 2024 12:20:50 GMT

I placed an order for a new phone but I didn't update my address till after the order was placed how do I get it to go to new address?