topic Re: What does the CR before my bill mean? in Member Benefits and My Account

Credit on account

Jasmine1618 — Thu, 24 Jul 2025 12:42:52 GMT

I have a credit on my account and I wanted to know how to use it to pay my bill?

Re: Credit

VirginPlusAntonie — Wed, 03 Nov 2021 14:41:21 GMT

Hi @Jasmine1618,

Welcome to Community,

That's a great question.

When you have a credit balance on your account it will automatically be used towards your next invoice.

Credit on Bill

Michal93 — Fri, 26 Aug 2022 12:36:04 GMT

Hi. My monthly amount due is negative..What I must do? Standart paying?

Re: Billing

VirginPlusAntonie — Mon, 18 Jul 2022 16:33:30 GMT

Hey there @Michal93,

Welcome to the Community and thanks for your post.

When seeing a "-" or "CR" in front of your balance, this means that you have a credit and no amount is due. The credit balance will be used towards your next invoice.

Let the Community know if you have any questions.☺

CR on bill

Maple — Sat, 06 Jan 2024 12:29:27 GMT

What does the CR before my bill mean?

Re: What does the CR before my bill mean?

RedRose — Sat, 06 Jan 2024 00:46:14 GMT

Hi @Maple

you see at Bill CR is mean Credit is will be apply a Adjustments to your Bill balance.

When you make changes to your service or add a new service or promotions is end or renewal Promo, you might have a partial charge or credit cause chances are the change isn’t happening at the beginning of your billing cycle.

The partial charge or credit will cover the fee or credit from the time you made the change to your regular billing date.

Credit on account

clowie33 — Fri, 24 Oct 2025 12:49:18 GMT

I have a credit on my account. will the credit be used towards my next invoice, even if I have pre authorized payments set up?