topic Paying off phone in Member Benefits and My Account

Term completed. Why is my bill the same?

Lala — Thu, 23 Nov 2023 13:14:24 GMT

I already completed my two years for the payment of the iphone i got from Virgin. Why is my bill still the same after 2 years?

Re: Billing

Rusty-nt — Wed, 06 Jul 2022 16:57:06 GMT

If your close to your contract end date or if you gotten a new phone with a contract.
Then you need to keep in mind the end date. They will not call msg or email you that it’s up and you’ll still end up paying for the phone and old contract.

Paying off phone

Shadowcat — Tue, 26 Dec 2023 12:19:45 GMT

Is the payment for phone removed from bill after the 24 month sweet pay plan is finished?

Re: Is the payment for phone removed from bill after the 24 month sweet pay plan is finished?

RedRose — Mon, 25 Dec 2023 04:38:42 GMT

Hi @Shadowcat

After 24 months, the monthly device payment drops off and you only pay for the monthly rate plan along with any other services, plus tax.

for more info about Sweet Pay FAQs click Here .