topic Local calling billing inquiry. in Member Benefits and My Account

Local calling billing inquiry.

AUser — Sun, 03 Dec 2023 08:55:30 GMT

I have local calling on my plan and I have been unable to find out how I will be billed. Google searching Virgin local calling I can find how I am billed if i was with Rogers or Telus but not Virgin.

It appears I have a Windsor number based on the first 6 digits but I have never lived in that region. Will I be billed long distance on incoming calls from my local region? Non local regions like Toronto or Kingston?

Are outgoing rates based on tower I am connected to or my number?

And how do I find local calling regions so I know what is local or not.

Thanks

Re: Local calling billing inquiry.

VirginPlusKris — Sat, 09 Dec 2023 17:42:40 GMT

Hi there, @AUser. Welcome to the Virgin Plus Community.

Long distance calling is determined by your physical location in a local calling area. As an example: if you're calling from Montreal to your mother in Toronto, even if you both have the same area code, you're in a different calling area and thus it's considered a long distance call.

For determining local calling areas, take a look at this handy site, NPA NXX Source. You can enter your phone number to search for your local calling area, and those surrounding your area as well.

Let us know if you have any further questions.