topic Why incoming call costs airtime when my plan includes unlimited incoming calls? in Member Benefits and My Account

Why incoming call costs airtime when my plan includes unlimited incoming calls?

wri — Thu, 14 Sep 2023 01:44:42 GMT

I signed the $15 per month prepaid plan over the weekend, which includes 100 minutes outgoing and unlimited incoming calls every month. But it shows on my account that the incoming calls still is consuming the airtime. Why this happened?

Re: Why incoming call costs airtime when my plan includes unlimited incoming calls?

VirginPlusAntonie — Fri, 15 Sep 2023 19:43:29 GMT

Hey there @wri ,

Welcome to the Community and thanks for your post.

As the Community is a peer to peer assistance channel, we do not have access to your account to see what is included in your plans.

We suggest going in your My Account profile to look at the details of your plan to confirm what is covered.

Let the Community know if you have more questions.

Re: Why incoming call costs airtime when my plan includes unlimited incoming calls?

wri — Sat, 16 Sep 2023 19:42:07 GMT

Now I just found that the agent from Virgin Plus made an mistake by giving me the prepaid plan instead of the postpaid plan when I was at the store for the new plan activation last weekend. Both of them have the same rate, $15 per month. But the postpaid includes unlimited incoming whereas the prepaid doesn't!