https://forum.virginplus.ca/t5/member-benefits-and-my-account/phone-stolen-activate-new-sim/m-p/178#M144 <P>Good morning.</P> <P>You'll need to complete what's called a "<STRONG>SIM Swap</STRONG>" to resolve and activate your new SIM card to the appropriate phone line. As this is a change to your account of a sensitive nature, you would need to complete a special validation on your account when making the change. To do this you will need to visit one of our <A href="https://www.virginplus.ca/en/support/find-a-store.html?V=on" target="_self">retail locations</A>&nbsp;with two pieces of identification.</P> Wed, 29 Sep 2021 19:56:11 GMT VirginPlusKris 2021-09-29T19:56:11Z https://forum.virginplus.ca/t5/member-benefits-and-my-account/phone-stolen-activate-new-sim/m-p/177#M143 <P>My phone was stolen, I am trying to activate my new sim to my other cell I just purchased.</P> Mon, 13 Sep 2021 13:33:44 GMT https://forum.virginplus.ca/t5/member-benefits-and-my-account/phone-stolen-activate-new-sim/m-p/177#M143 Deekay 2021-09-13T13:33:44Z https://forum.virginplus.ca/t5/member-benefits-and-my-account/phone-stolen-activate-new-sim/m-p/178#M144 <P>Good morning.</P> <P>You'll need to complete what's called a "<STRONG>SIM Swap</STRONG>" to resolve and activate your new SIM card to the appropriate phone line. As this is a change to your account of a sensitive nature, you would need to complete a special validation on your account when making the change. To do this you will need to visit one of our <A href="https://www.virginplus.ca/en/support/find-a-store.html?V=on" target="_self">retail locations</A>&nbsp;with two pieces of identification.</P> Wed, 29 Sep 2021 19:56:11 GMT https://forum.virginplus.ca/t5/member-benefits-and-my-account/phone-stolen-activate-new-sim/m-p/178#M144 VirginPlusKris 2021-09-29T19:56:11Z