topic Re: Changing BYOP plan in Member Benefits and My Account

Changing BYOP plan

Shina — Mon, 21 Mar 2022 18:52:07 GMT

I want to change my plan from $30 to $15. Is that not allowed? It is showing me no option to downgrade.

Re: Changing BYOP plan

VirginPlusAntonie — Mon, 21 Mar 2022 18:55:44 GMT

Hey there @Shina,

Welcome to the Community and thanks for your post.

From time to time, if you have an older grandfathered rate plan, it can create some problems affecting the ability to update your plan.

A quick troubleshooting step you can do, is log out of all My Account profiles (if opened on multiple platforms; desktop, mobile, etc) and ensure your browsers and mobile apps are all updated to their latest versions.

Try that out and let us know if it worked.

Unable to change my data plan

Ru — Mon, 11 Sep 2023 05:40:53 GMT

Hello. I have been trying to upgrade my data plan from BYOP 55 - 30GB to BYOP 75 Unlimited 60GB 5G for the past couple days online, but it kept on telling me that my order could not be completed when I submitted my order. I have tried both on my mobile app and the official website on my PC but both failed at getting my order through. Is there any way to fix that? Or do I have to call customer service to get it checked out. Thank you.

Re: Unable to change my data plan

VirginPlusAntonie — Wed, 13 Sep 2023 17:59:37 GMT

Hey there @Ru ,

Welcome to the Community and thanks for your post.

We wanted to check in and see if you were able to try out to above trick on this thread or if you were still unable to update your rate plan?

Looking forward to hearing back from you.