Scan Codes

Hunter — Wed, 13 Sep 2023 17:17:29 GMT

I am not getting scan codes showing up under my benefits. It’s driving me! I really want the BOGO Kernels! And the Sleep Country deal! Help!

Re: Scan Codes

VirginPlusAntonie — Fri, 15 Sep 2023 19:08:22 GMT

Hey there @Hunter ,

Welcome to the Community and thanks for your post.

As the Community is a peer to peer assistance channel, it would be hard to determine the cause.

In order for the Community to help wherever we can, some clarifications will be needed;

Which service do you have with Virgin Plus? Some offers are available to Mobility Members only, details can be found in the Good to know section of the benefits.
Are you using the website or the My Benefits app? If using the website, please download and verify the My offers/Benefits tab.
Is your phone and apps all updated to their latest versions?
What troubleshooting steps have you done so far?
Are your communication preferences up to date on your account?
Have you blocked any of the texts sent to you by Virgin Plus?

Looking forward to hearing back from you.