topic Re: Paid my bill and they still have my phone cut off and I have no mean of getting ahold of virgin in Member Benefits and My Account

How long will reconnection take after full payment?

Mart123 — Fri, 28 Jan 2022 14:31:16 GMT

Hi;

I had a non-pay disconnection for my internet services.

I'd like to know how long does it take to get the services back running?

It's been 8 hours I fully paid my bill, my payment is showing in my profile. I restarted my modem several times, still nothing...

When I did my payment over the phone the recorded message said my services would be back on after 30 minutes, which is not the case obviously...

thanks!

Paid my bill and they still have my phone cut off and I have no mean of getting ahold of virgin

Jordan — Thu, 27 Jan 2022 22:22:09 GMT

Paid my bill and still my phone's are cut off and I can't contact them since I can't call anyone so cool good service dog

About my sim service

Karanbir — Mon, 31 Jan 2022 18:46:53 GMT

Hi there

actually, I had over due bill due to that my service was suspended and now I have paid my bill and please start my service as soon as possible

Re: Paid my bill and they still have my phone cut off and I have no mean of getting ahold of virgin

VirginPlusAntonie — Fri, 16 Jun 2023 18:35:54 GMT

Hey there @Mart123, @Jordan and @Karanbir,

Welcome to the Community and thanks for your post.

The reconnection of a suspended service due to non-payment will depend on the payment method used to cover the balance.

- All payments made via your bank or online banking will take 2-5 business days to be received and recorded on your account.

- All payments made via your My Account profile via credit cards will be recorded right away on your account.

Once the payment is registered and if the full past due balance is paid, mobility accounts will resume within 30 minutes (a phone restart may be needed to reconnect to the network) and home internet can take up to 24 hours (a modem restart may be needed to reconnect to the network).

If your account has been closed due to non-payment, you will need to get in touch with member care to review your account and possibility to reactivate it (some conditions may apply).

Let the Community know if you have more questions.

How do I get my service reinstated

Mkehie — Fri, 19 May 2023 18:33:45 GMT

I have paid my bill. How do I get my service reinstated?

Re: How do I get my service reinstated

VirginPlusKris — Thu, 20 Mar 2025 13:13:04 GMT

Hi there, @Mkehie. Welcome to the Community.

You'll need to report payment online. You can notify us of a payment via your My Account profile here (This option can only be used when you have a past due balance on your account.)

After that, depending on the status of your account you may need to speak to a representative. Take a look at our Contact Us page to see the best means to do so.

Let us know if you have any further questions.

How long will reconnection take after full payment?

Manpreet Singh — Fri, 02 May 2025 12:08:44 GMT

I paid all my bill

But still not able to mke a call even not receiving the call

Re: How long will reconnection take after full payment?

MuryB — Fri, 13 Jun 2025 12:04:19 GMT

Hello I was away for a couple of months was not able to pay my invoice from overseas I came back wanted to make a payment and saw that my account was cancel. What can I do for the line to be reactivated after paying my bill ?