topic Error 404 in Member Benefits and My Account

Error 404

PaymentInfo — Sun, 17 Jul 2022 00:57:52 GMT

When logged in to my account, when I tried to click on update in Payment Info,

I get:

Oops! This page can't come to the phone right now.

Payment Info

Monthly Payment via Auto Pay
Your method of payment for your rate plan (and add-ons you have) is credit card. Update

Re: Error 404

VirginPlusAntonie — Fri, 16 Aug 2024 13:37:25 GMT

Hey there @PaymentInfo,

Welcome to the Community and thanks for your post.

We wanted to check in to see if you were able to update your payment info on My Account?

If not, can you confirm if the error occurred on the My Account app or on My Account desktop? If the error occurred on one and you haven't tried the other, give it a try and keep us posted.

Check out the thread titled How to update payment information for alternate payment methods.

Re: Error 404

UnhappyCamper1 — Mon, 18 Jul 2022 18:48:49 GMT

I get the same error message on the Desktop version (Windows 10). I tried with Edge, Firefox and Chrome and get the same error message:

OOPS! THIS PAGE CAN'T COME TO THE PHONE RIGHT NOW."

Re: Error 404

UnhappyCamper1 — Mon, 18 Jul 2022 18:49:16 GMT

And I get the same error message using the Android app.

Re: Error 404

PaymentInfo — Tue, 19 Jul 2022 00:14:34 GMT

I also randomly get this error message when login to My Account (Desktop version).

Note: My home internet is with Bell (FTTH) and works great.

Re: Error 404

VirginPlusAntonie — Fri, 16 Aug 2024 13:39:09 GMT

Thanks for the details @PaymentInfo and @UnhappyCamper1 ,

We would like to look into it further and have sent you a private message.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Error 404

DracoMoye — Sun, 21 May 2023 16:19:37 GMT

I get the same error 404 on the "my payment info" link "https://www.virginplus.ca/myAccount/payment-info.do" in fact half the link give error. 2023-05-21 it's almost one year from the first post and the problem still exist!!!

Re: Error 404

VirginPlusKris — Tue, 23 May 2023 13:14:56 GMT

Hi there, @DracoMoye. Welcome to the Community.

We just wanted to touch base and see if you were still having issues updating your payment info. To confirm as well, is this just updating your info, or are you having issues completing payment as well?

Furthermore, have you tried both in the My Account app as well as logging in via a web browser?

Looking forward to hearing back from you.

Re: Error 404

DracoMoye — Tue, 23 May 2023 21:11:15 GMT

I can't access the page at all to update my payment info. I have a prepaid so i can't use the mobile app. The whole site for Prepaid account have missing/broken page.

Re: Error 404

VirginPlusKris — Thu, 25 May 2023 19:44:28 GMT

Thank you for your response, @DracoMoye.

Give these steps a try:

Make sure to clear your browser's cookies and cache
Turn off any pop-up or ad-blocker you may be using
If necessary, try a different browser - Chrome, Edge, or Firefox

Let us know if these tips make for any difference.

Re: Error 404

DracoMoye — Thu, 25 May 2023 10:10:13 GMT

I try with another browser (Chrome) clear the cookies and cache and i still get a error 404 for the page.

Re: Error 404

VirginPlusAntonie — Fri, 16 Aug 2024 13:40:05 GMT

Thanks for the details @DracoMoye ,

We would like to look into it further and have sent you a private message.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Error 404

DracoMoye — Mon, 12 Jun 2023 01:55:38 GMT

The link to "My payment info" is working.

But the link for "Monthly Payment via Auto Pay" is not working error 404.

I can't post a reply in my private message I got this error. The message was the same that I send now.

Correct the highlighted errors and try again.

Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.

Re: Error 404

DracoMoye — Mon, 12 Jun 2023 02:04:31 GMT

But the link for "Monthly Payment via Auto Pay" is not working error 404. It's the update link that don't work.

Monthly Payment via Auto Pay
Your method of payment for your rate plan (and add-ons you have) is credit card. Update (www.virginplus.ca/myAccount/payment-set-pm-menu.do)

Link broken to update payment method for prepaid plan

mobile120 — Sat, 24 Jun 2023 05:50:57 GMT

This update link is broken, it leads to here: https://www.virginplus.ca/myAccount/payment-set-pm-menu.do a 404 page

I see this link on the payment info section of my profile: https://www.virginplus.ca/myAccount/payment-info.do#

It's been the same for at least a week. Will this be resolved? I need to change my payment info and I shouldn't need to call customer service to do that.

Re: Link broken to update payment method for prepaid plan

VirginPlusKris — Sat, 24 Jun 2023 11:53:12 GMT

Hi there, @mobile120. Welcome to the Community.

Could you give the following troubleshooting tips a try and let us know if they make for any change?

Make sure to clear your browser's cookies and cache
Turn off any pop-up or ad-blocker you may be using
If necessary, try a different browser - Chrome, Edge, or Firefox are all supported.

Looking forward to hearing back from you.

Re: Error 404

mobile120 — Sat, 24 Jun 2023 16:24:50 GMT

Hi Kris,

I've tried those suggestions on both Firefox and Chrome and I still get to the same 404 page.

Re: Error 404

VirginPlusKris — Fri, 16 Aug 2024 13:57:22 GMT

Thank you for the quick update, @mobile120. We'll be reaching out in a private message momentarily to gather more info.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

Re: Error 404

ARW90 — Mon, 03 Jul 2023 05:40:09 GMT

I am getting this error as well. I have tried all the remedies and am currently on-call without active service because I can't change my plan over or change my billing to cash top up. This is ridiculous, I'll be calling in the morning to cancel this number to hopefully find something more reputable.

Re: Error 404

VirginPlusAntonie — Fri, 16 Aug 2024 13:57:57 GMT

Hey there @ARW90,

Welcome to the Community and thanks for letting us know.

We'll be reaching out in a private message momentarily to gather more info.

Please check your inbox, next to your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message