https://forum.virginplus.ca/t5/member-benefits-and-my-account/bill-missing-payment/m-p/4782#M1150 <P>Hi there, <a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/242030061">@Paul1</a>. Welcome to the Community.</P> <P>As the Virgin Plus Community is a peer-to-peer support system, it's hard to say for certain what the issue may be. Could you please provide further details?</P> <UL> <LI>Which platform did you use to complete your payment; Online Banking via your financial institution website or via My Account?&nbsp;</LI> <LI>How many days prior your billing cycle start date was the payment submitted?&nbsp;<SPAN>Processing delays will differ depending on the type of payment method you would have chosen.</SPAN></LI> <LI>Have you had any issues completing payments before?</LI> </UL> <P><SPAN>Payments through your financial institution can take a bit longer and your bank is the one responsible for processing them. If the payment was made correctly, we should get the payment in about 3 to 10 business days after you've completed the transaction.</SPAN></P> <P><SPAN>To learn more about our various payment options; Check out <A href="https://www.virginplus.ca/en/support/waystopay.html" target="_blank" rel="noopener">Ways to Pay Your Bill</A>&nbsp;on VirginPlus.ca.</SPAN></P> <P>Looking forward to hearing back from you.</P> Wed, 01 Apr 2026 17:27:55 GMT VirginPlusKris 2026-04-01T17:27:55Z https://forum.virginplus.ca/t5/member-benefits-and-my-account/bill-missing-payment/m-p/4760#M1144 <P>I paid last month bill and today received a bill still charging me of last month and this month bill</P> <P>&nbsp;</P> Tue, 16 May 2023 12:20:39 GMT https://forum.virginplus.ca/t5/member-benefits-and-my-account/bill-missing-payment/m-p/4760#M1144 Paul1 2023-05-16T12:20:39Z https://forum.virginplus.ca/t5/member-benefits-and-my-account/bill-missing-payment/m-p/4782#M1150 <P>Hi there, <a href="https://forum.virginplus.ca/t5/user/viewprofilepage/user-id/242030061">@Paul1</a>. Welcome to the Community.</P> <P>As the Virgin Plus Community is a peer-to-peer support system, it's hard to say for certain what the issue may be. Could you please provide further details?</P> <UL> <LI>Which platform did you use to complete your payment; Online Banking via your financial institution website or via My Account?&nbsp;</LI> <LI>How many days prior your billing cycle start date was the payment submitted?&nbsp;<SPAN>Processing delays will differ depending on the type of payment method you would have chosen.</SPAN></LI> <LI>Have you had any issues completing payments before?</LI> </UL> <P><SPAN>Payments through your financial institution can take a bit longer and your bank is the one responsible for processing them. If the payment was made correctly, we should get the payment in about 3 to 10 business days after you've completed the transaction.</SPAN></P> <P><SPAN>To learn more about our various payment options; Check out <A href="https://www.virginplus.ca/en/support/waystopay.html" target="_blank" rel="noopener">Ways to Pay Your Bill</A>&nbsp;on VirginPlus.ca.</SPAN></P> <P>Looking forward to hearing back from you.</P> Wed, 01 Apr 2026 17:27:55 GMT https://forum.virginplus.ca/t5/member-benefits-and-my-account/bill-missing-payment/m-p/4782#M1150 VirginPlusKris 2026-04-01T17:27:55Z